Certificate shows n/a instead of my name

Academy HubSpot Academy Support
1

Hello HubSpot Academy Team,

I completed the Digital Marketing Certification, but my certificate shows “n/a” instead of my correct name.

I already updated my profile name, logged out and back in, refreshed the page, and reopened the certificate, but the issue is still there.

My correct name is: Mujtaba Saleh

Could you please regenerate or correct my certificate?

Thank you.

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Here is a screenshot showing the issue on my certificate.

3

Hey @mujtabasaleh25,
Thank you for posting in the Community!

Can you please send me a private message with the email associated with this account? I’d be happy to re-generate the image for you.
Shane, Senior Community Moderator

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The same issue is also happening on my SEO certificate. I completed another certification, and it still shows “n/a” instead of my correct name.

My correct name is: Mujtaba Saleh

This confirms the problem is affecting multiple certificates on my account.

Thank