Certificate shows "n/a" as last name after profile update (AEO Fundamentals)

Academy
1

Hi everyone,

On September 24, 2026 I passed the AEO Fundamentals certification. My certificate shows my name as “Stefan n/a” because my last name was missing from my profile.

I have since added my last name to my profile. When I download the certificate again, it still shows “Stefan n/a”.

Could someone from the HubSpot Academy team update the name on my certificate to “Stefan Colin”?

Certification code: 687921ce616040b498e6ea46bd15a071

Thank you in advance.

Kind regards,
Stefan Colin

2

Hey @Stefan1968,

Welcome to the community!! :partying_face: :tada:

Heres a similar thread that might help point you in the right direction: Certificate name correction request

Your HubSpot Academy certificate will reflect the name on your HubSpot User profile, so if you’ve recently made a name update, here are a few steps to get it showing correctly:

  1. Log out of HubSpot and log back in
  2. If the name still isn’t updated, clear your browser cache and try again

Give those a shot and let us know if that does the trick!

Sam, Community Manager