Hello HubSpot Academy team,
I recently completed the Digital Marketing Certification, but the certificate displays the name “Alice n/a” instead of my correct name.
I have already taken the following steps:
Updated my First name and Last name in Profile & Preferences (General section) and saved the changes.
Logged out and back into my HubSpot account.
Refreshed the certification page multiple times.
Tried in incognito/private mode and different browsers.
Waited several minutes/hours for any automatic update.
Unfortunately, the name on the certificate (both viewed online and downloaded) still shows as “Alice n/a” and has not updated.
Can you please help me?