# Certificate not showing

**URL:** <https://community.hubspot.com/t/certificate-not-showing/126568>\
**Category:** HubSpot Academy Support\
**Created:** [February 21, 2025, 12:50pm UTC](https://community.hubspot.com/t/certificate-not-showing/126568 "2025-02-21T12:50:04Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![QSantos24](https://avatars.discourse-cdn.com/v4/letter/q/9de053/32.png) [@QSantos24](https://community.hubspot.com/u/QSantos24)\
**Post date:** [February 21, 2025, 12:50pm UTC](https://community.hubspot.com/t/certificate-not-showing/126568/1 "2025-02-21T12:50:04Z")

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I still can’t access my certificate. Image seems to be broken. It’s been days and I still can’t open it.

 ![Screenshot (47).png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/1/2/1214af443e48d677b7171cd090be4c063c22644b.png)

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<div class="post-metadata">

**Author:** ![Berangere](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/berangere/32/220784_2.png) [@Berangere](https://community.hubspot.com/u/Berangere)\
**Post date:** [February 21, 2025, 2:03pm UTC](https://community.hubspot.com/t/certificate-not-showing/126568/2 "2025-02-21T14:03:19Z")

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Hi there,  
Thank you for your feedback - We’re aware of a problem preventing some users from downloading their certificates.

Our team is investigating and we’ll post an update on this post “[Updates on the Downloading Certificates issue on HubSpot Academy](https://community.hubspot.com/t5/HubSpot-Academy-Support/Downloading-Certificates-on-HubSpot-Academy-issue-update/m-p/1112497)” as soon as we have more information..

We’re sorry for the inconvenience.

Thank you for your patience!  
Best,  
Bérangère