I passed the exam for the “Set Up Your HubSpot CRM for Growth” course on July 24, 2026, but the course and certificate are not appearing anywhere in my account.
I have already tried:
Checking My Learning with the Certifications filter and Progress set to “Completed” – result: 0 results
Searching My Learning directly for “CRM” and for the exact course title – the course does not appear in either search
Only an unrelated lesson called “Setting Up Your CRM” appears, showing “3 minutes left” (not completed)
Could someone from the Academy team please check my account and confirm whether the exam result was recorded, and help me get the certificate issued?
My account email: yazednour20032004@yahoo.com
Thank you.
Hi @YazeedNour, Sounds like a backend sync delay between your exam pass and My Learning, this happens occasionally. Give it 24–48 hours and check again (try clearing cache or an incognito window too).
If it’s still missing after that, this needs HubSpot Academy support directly (not the community) since they can look up your exam log and manually issue the certificate. Reach them via the in-app Help widget → Contact Support, and include your account email, the exact course name, and completion date.
Hey @YazeedNour,
Can you please link us to the exact course in the Academy? I’m happy to take a look on the backend to see how I might be able to help internally!
Shane, Senior Community Moderator
Here’s a screenshot from when I completed the course on July 24."
Hey @YazeedNour,
Thank you for following up here!
It looks like your screenshot unfortunately did not attach to your last reply. Would you mind linking me directly to the course?
Shane, Senior Community Moderator
That definitely sounds frustrating. If you passed the exam but the course and certificate aren’t showing up, it seems like your completion may not have synced properly. Hopefully the Academy team can check your account history and restore the certificate. Good luck—I hope they get it sorted quickly
Subject/Reply in your existing thread:
Hi Shane,
Following up on my case regarding the “Set Up Your HubSpot CRM for Growth” course. I’ve gathered more evidence and wanted to share it:
I passed the final exam on July 24, but the course does not appear anywhere in “My Learning” — not even under the Completed filter. (Screenshot attached: “1-1 of 1 results” showing only an unrelated course.)
When I open the course directly and search for it, all individual lessons show as completed with checkmarks — including the quiz and practical exercise. (Screenshot attached showing all lesson checkmarks.)
This confirms my course progress and exam pass were recorded on the lesson level, but the final certification and completion record are not syncing to my profile/My Learning.
Could you please look into this on the backend and issue the certification manually if needed? Happy to provide any additional details.
Thank you for your help.
Hey @YazeedNour,
Thank you for this context!
I’ve been in touch with the Support Specialist assisting you on this matter, and we’ve clarified that because this course is classified as a lesson, not a Certification Course, we don’t expect to see any certification in your account.
I hope this helps clarify!
Shane, Senior Community Moderator
Hi Shane,
Thank you for following up. The issue is that the course was “Set Up Your HubSpot CRM for Growth,” but it appears to have been retired/removed from the platform around the time I completed it (July 24), so I’m unable to find a direct link to it anymore. I still have my completion date and details from our earlier conversation with Jenn (ticket #47407416663) if that helps you locate the record on your end.
Thank you for your help,
Yazeed
Hi Shane,
I have another question, separate from the previous CRM course issue. I’ve fully completed the course “Delivering Exceptional Customer Support” (including all 5 lessons, 3 quizzes, and the final survey), and it shows as “Completed” in My Learning. However, I’m unable to find the “Show certificate” button or any way to view/download the certificate for this course.
Could you please help me locate it, or confirm whether this course provides a certificate at all?
Thank you,
Yazeed
Hey @YazeedNour,
Thanks for following up here!
For future reference, we recommend maintaining one line of support to streamline your overall support process. In this instance, I was able to connect directly with Jenn, who mentioned that the “Set Up Your HubSpot CRM for Growth” course is not a certification course, but rather, a lesson. This is why it isn’t showing a certificate.
Similarly, the Delivering Exceptional Customer Support does not include a certificate, as outlined here in the “Includes” section of the course information. We would expect to see “1 Certification” listed here if it did provide a certificate of completion (as we see here, in our Content Marketing course).
I hope this helps!
Shane, Senior Community Moderator