# Certificate not loading after course completion

**URL:** <https://community.hubspot.com/t/certificate-not-loading-after-course-completion/134935>\
**Category:** HubSpot Academy Support\
**Tags:** email-marketing\
**Created:** [June 22, 2025, 9:19pm UTC](https://community.hubspot.com/t/certificate-not-loading-after-course-completion/134935 "2025-06-22T21:19:55Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![BOtoro](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/botoro/32/209605_2.png) [@BOtoro](https://community.hubspot.com/u/BOtoro)\
**Post date:** [September 15, 2025, 9:14am UTC](https://community.hubspot.com/t/certificate-not-loading-after-course-completion/134935/2 "2025-09-15T09:14:53Z")

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I’m also facing the same issue with my content marketing course. Completed the course but it’s still stuck at hang tight your certificate is processing on the screen. How can we troubleshoot this, I really need the certificate

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_[View the full topic](https://community.hubspot.com/t/certificate-not-loading-after-course-completion/134935)._