# Certificate not loading after course completion

**URL:** <https://community.hubspot.com/t/certificate-not-loading-after-course-completion/134935>\
**Category:** HubSpot Academy Support\
**Tags:** email-marketing\
**Created:** [June 22, 2025, 9:19pm UTC](https://community.hubspot.com/t/certificate-not-loading-after-course-completion/134935 "2025-06-22T21:19:55Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![SCameron8](https://avatars.discourse-cdn.com/v4/letter/s/e0b2c6/32.png) [@SCameron8](https://community.hubspot.com/u/SCameron8)\
**Post date:** [June 22, 2025, 9:19pm UTC](https://community.hubspot.com/t/certificate-not-loading-after-course-completion/134935/1 "2025-06-22T21:19:55Z")

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Hi HubSpot,

I’ve completed my digital marketing course and passed the exam but the certificate won’t load. It’s stuck on the “hang tight” screen even after refreshing for the past 10 hours. Clear cache failed, new browser failed, sign out failed, refresh failed.

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**Author:** ![BOtoro](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/botoro/32/209605_2.png) [@BOtoro](https://community.hubspot.com/u/BOtoro)\
**Post date:** [September 15, 2025, 9:14am UTC](https://community.hubspot.com/t/certificate-not-loading-after-course-completion/134935/2 "2025-09-15T09:14:53Z")

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I’m also facing the same issue with my content marketing course. Completed the course but it’s still stuck at hang tight your certificate is processing on the screen. How can we troubleshoot this, I really need the certificate