Certificate Not Generated – Email Marketing Exam

Academy HubSpot Academy Support
1

Hello HubSpot Support,

I recently completed and passed the Email Marketing certification exam with a score of 50/60, but I received the message:

“Exam passed but award not generated. Please try refreshing the page and if the issue persists, please contact support.”

I’ve already tried refreshing the page, clearing my cache, and using a different browser, but the certificate still isn’t appearing on my dashboard.

Please help regenerate or issue my certificate.
Here are my details:

  • Full Name: Benita Okereke
  • Registered Email: benitachinenye73@gmail.com
  • Course: Email Marketing
  • Score: 50/60
  • Date Completed: 15th of October, 2025

Thank you very much for your help!

Kind regards,
Benita Okereke

2

Hi @Benny_email,
Thank you for posting to the Community!
I understand that you are unable to receive your Certification for the Email Marketing course as you are receiving an error.
Tagging in @APernell to see if they are able to provide some additional insight here!
Hi Anissa! Any ideas on this one?
Thank you!
Cassie, Community Manager

3

Thank you.

4

Hello @Benny_email ,

It looks like there was an issue on our end but we have fix it. You should see your cert in your my profile now.

Thank you!

The Academy team