Certificate name not updating after profile change

Academy HubSpot Academy Support
1

Hello HubSpot Academy Team,

I recently completed my Social Media Marketing II Certification, but my certificate is displaying the wrong name (“Vikram Viswa”).

I have already updated my primary HubSpot account User Profile settings to my correct name: Viswanathan. R.

The certificate code is: 0e2059989aad406d9b0a621dd7460c42.

The PDF is still stuck on the old name. Could a community manager or Academy support representative please manually regenerate my certificate on the backend to force the refresh?

Thank you!

3

Hey @viswa and thanks for flagging this to the HubSpot Community!

Updating the name in your HubSpot profile and reopening the certificate after a few minutes are the right steps to take.

Since you are still not seeing the update on the name, could you please try in an incognito window to see if it helps?

If the PDF is still showing the old name after that, please let me know and I’ll escalate this internally for review.

Thanks,
Bérangère

5

Thanks @Berangere

It worked.

6

You’re very welcome @viswa! My pleasure :orange_heart:

I’m glad to hear that it worked for you. :blush:

Have a lovely day and I look forward to seeing you around the Community!

Bérangère