# Certificate download issue

**URL:** <https://community.hubspot.com/t/certificate-download-issue/127899>\
**Category:** HubSpot Academy Support\
**Tags:** content-marketing\
**Created:** [March 13, 2025, 1:14pm UTC](https://community.hubspot.com/t/certificate-download-issue/127899 "2025-03-13T13:14:34Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![KNguyen13](https://avatars.discourse-cdn.com/v4/letter/k/f0a364/32.png) [@KNguyen13](https://community.hubspot.com/u/KNguyen13)\
**Post date:** [March 13, 2025, 1:14pm UTC](https://community.hubspot.com/t/certificate-download-issue/127899/1 "2025-03-13T13:14:34Z")

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Hello all,

I have completed a few certifications however I was unable to download it. I’m able to screenshot, copy and send it to someone else, however when viewing the image and downloading it would not let me. I tried a different browser, cleared my cache, and it still wouldn’t work.

I’m logged in as a student so I don’t use the CRM on this account.

 ![Screenshot 2025-03-13 at 8.11.34 AM.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/0/1/01e6ac3b385da78a7a7eeaedfa87e87733e496b0.png)

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**Author:** ![danachuka](https://avatars.discourse-cdn.com/v4/letter/d/b5a626/32.png) [@danachuka](https://community.hubspot.com/u/danachuka)\
**Post date:** [March 13, 2025, 7:27pm UTC](https://community.hubspot.com/t/certificate-download-issue/127899/2 "2025-03-13T19:27:58Z")

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I am having the same issues. Have you found a fix? I too can’t download or screenshot because it doesn’t load

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**Author:** ![Abbos](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/abbos/32/205533_2.png) [@Abbos](https://community.hubspot.com/u/Abbos)\
**Post date:** [March 17, 2025, 11:13am UTC](https://community.hubspot.com/t/certificate-download-issue/127899/3 "2025-03-17T11:13:21Z")

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I am having the same issue, too

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**Author:** ![danachuka](https://avatars.discourse-cdn.com/v4/letter/d/b5a626/32.png) [@danachuka](https://community.hubspot.com/u/danachuka)\
**Post date:** [March 19, 2025, 12:32pm UTC](https://community.hubspot.com/t/certificate-download-issue/127899/4 "2025-03-19T12:32:20Z")

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Right-click on the certificate that doesn’t load properly and click, “open image in new tab”. You’re welcome 😉

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**Author:** ![Berangere](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/berangere/32/220784_2.png) [@Berangere](https://community.hubspot.com/u/Berangere)\
**Post date:** [March 19, 2025, 9:32am UTC](https://community.hubspot.com/t/certificate-download-issue/127899/5 "2025-03-19T09:32:27Z")

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Hi there,  
Thank you for your feedback - We’re aware of a problem preventing some users from downloading their certificates.

Our team is investigating. Can you please follow the steps indicated in this post: “[Updates on the Downloading Certificates issue on HubSpot Academy](https://community.hubspot.com/t5/HubSpot-Academy-Support/Downloading-Certificates-on-HubSpot-Academy-issue-update/m-p/1112497)”.

We’re sorry for the inconvenience.

Thank you!  
Best,  
Bérangère