# Certificate can't be gernerated

**URL:** <https://community.hubspot.com/t/certificate-cant-be-gernerated/110904>\
**Category:** HubSpot Academy Support\
**Created:** [July 9, 2024, 5:07am UTC](https://community.hubspot.com/t/certificate-cant-be-gernerated/110904 "2024-07-09T05:07:04Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![KGalvin](https://avatars.discourse-cdn.com/v4/letter/k/8491ac/32.png) [@KGalvin](https://community.hubspot.com/u/KGalvin)\
**Post date:** [July 9, 2024, 5:07am UTC](https://community.hubspot.com/t/certificate-cant-be-gernerated/110904/1 "2024-07-09T05:07:04Z")

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Hi

I’ve just completed teh SEO Certification course. Afer the online exam I was greated by an error saying that my award can’t be generated and to contact support so here I am 🙂

Can you please help.

Thanks,

Ken

 ![Screen Shot 2024-07-09 at 2.57.33 pm.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/a/2/a24fecb456ccc12ec48d034b7dabf6dd66362a1a.png)

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**Author:** ![APernell](https://avatars.discourse-cdn.com/v4/letter/a/b9e5f3/32.png) [@APernell](https://community.hubspot.com/u/APernell)\
**Post date:** [July 9, 2024, 10:05pm UTC](https://community.hubspot.com/t/certificate-cant-be-gernerated/110904/2 "2024-07-09T22:05:43Z")

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Hello @KGalvin ,

Thank you for reaching out to the academy community page! I’m happy to help out with this. It looks like it was awarded 17 hours ago.

Thank you!

Anissa