# Cert transfer is not working

**URL:** <https://community.hubspot.com/t/cert-transfer-is-not-working/38382>\
**Category:** HubSpot Academy Support\
**Created:** [June 3, 2021, 9:50pm UTC](https://community.hubspot.com/t/cert-transfer-is-not-working/38382 "2021-06-03T21:50:31Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![DavidFarris](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/davidfarris/32/99782_2.png) [@DavidFarris](https://community.hubspot.com/u/DavidFarris)\
**Post date:** [June 3, 2021, 9:50pm UTC](https://community.hubspot.com/t/cert-transfer-is-not-working/38382/1 "2021-06-03T21:50:31Z")

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Hello there,

At my old company, I had certifications under my old email address, which I don’t have anymore. How do I transfer my certifications over to my new account David Farris without contacting my former employer?

Thanks so much for your help

David

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**Author:** ![JenWeiss](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jenweiss/32/93582_2.png) [@JenWeiss](https://community.hubspot.com/u/JenWeiss)\
**Post date:** [June 4, 2021, 1:20pm UTC](https://community.hubspot.com/t/cert-transfer-is-not-working/38382/2 "2021-06-04T13:20:47Z")

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Hi @DavidFarris ,

Thank you for reaching out to is! Can you please send me a direct message with the email address from your previous company and the new one? I would be able to get this switched over for you in the back end.

Best,

@JenWeiss

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**Author:** ![DavidFarris](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/davidfarris/32/99782_2.png) [@DavidFarris](https://community.hubspot.com/u/DavidFarris)\
**Post date:** [June 4, 2021, 1:28pm UTC](https://community.hubspot.com/t/cert-transfer-is-not-working/38382/3 "2021-06-04T13:28:06Z")

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**Author:** ![DavidFarris](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/davidfarris/32/99782_2.png) [@DavidFarris](https://community.hubspot.com/u/DavidFarris)\
**Post date:** [June 4, 2021, 1:34pm UTC](https://community.hubspot.com/t/cert-transfer-is-not-working/38382/4 "2021-06-04T13:34:49Z")

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**Author:** ![DavidFarris](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/davidfarris/32/99782_2.png) [@DavidFarris](https://community.hubspot.com/u/DavidFarris)\
**Post date:** [June 4, 2021, 1:35pm UTC](https://community.hubspot.com/t/cert-transfer-is-not-working/38382/5 "2021-06-04T13:35:34Z")

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Hi [@JenniferW22](https://community.hubspot.com/t5/user/viewprofilepage/user-id/97401)  
That’s great thank you so much!  
My old email is [Dfarris@marketveep.com](mailto:Dfarris@marketveep.com)  
thanks so much I think I have a few Certs this is such a great help.  
David Farris

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<div class="post-metadata">

**Author:** ![DavidFarris](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/davidfarris/32/99782_2.png) [@DavidFarris](https://community.hubspot.com/u/DavidFarris)\
**Post date:** [June 4, 2021, 5:14pm UTC](https://community.hubspot.com/t/cert-transfer-is-not-working/38382/6 "2021-06-04T17:14:47Z")

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[@JenniferW22](https://community.hubspot.com/t5/user/viewprofilepage/user-id/97401)

In not sure if I sent the msg the right way ?