# Cert Transfer Email Never Arrived

**URL:** <https://community.hubspot.com/t/cert-transfer-email-never-arrived/47751>\
**Category:** HubSpot Academy Support\
**Created:** [November 30, 2021, 6:36pm UTC](https://community.hubspot.com/t/cert-transfer-email-never-arrived/47751 "2021-11-30T18:36:21Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![SMcFadden](https://avatars.discourse-cdn.com/v4/letter/s/71e660/32.png) [@SMcFadden](https://community.hubspot.com/u/SMcFadden)\
**Post date:** [November 30, 2021, 6:36pm UTC](https://community.hubspot.com/t/cert-transfer-email-never-arrived/47751/1 "2021-11-30T18:36:21Z")

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Hello,

I’m working on trying to transfer a certification from my personal account to a work account at my new job. I went ahead and initiated the transfer to my new email but I never received an email with the transfer link. Nothing went to spam. Nothing at all. Help!

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**Author:** ![RyanneH](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/ryanneh/32/73843_2.png) [@RyanneH](https://community.hubspot.com/u/RyanneH)\
**Post date:** [November 30, 2021, 7:33pm UTC](https://community.hubspot.com/t/cert-transfer-email-never-arrived/47751/2 "2021-11-30T19:33:20Z")

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Hi @SMcFadden ,

Thanks for reaching out! I’m happy to assist with this transfer of certifications. Can you please provide the old email address and the new email address? You can do this as a reply or via DM.

Best,

Ryanne

Academy Specialist

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<div class="post-metadata">

**Author:** ![SMcFadden](https://avatars.discourse-cdn.com/v4/letter/s/71e660/32.png) [@SMcFadden](https://community.hubspot.com/u/SMcFadden)\
**Post date:** [November 30, 2021, 8:23pm UTC](https://community.hubspot.com/t/cert-transfer-email-never-arrived/47751/3 "2021-11-30T20:23:10Z")

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That would be great, thank you!

Old Email: [shawnm105@icloud.com](mailto:shawnm105@icloud.com)

New Email: [smcfadden@smartbugmedia.com](mailto:smcfadden@smartbugmedia.com)

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**Author:** ![RyanneH](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/ryanneh/32/73843_2.png) [@RyanneH](https://community.hubspot.com/u/RyanneH)\
**Post date:** [November 30, 2021, 8:31pm UTC](https://community.hubspot.com/t/cert-transfer-email-never-arrived/47751/4 "2021-11-30T20:31:51Z")

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Hey @SMcFadden - all set!

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**Author:** ![SMcFadden](https://avatars.discourse-cdn.com/v4/letter/s/71e660/32.png) [@SMcFadden](https://community.hubspot.com/u/SMcFadden)\
**Post date:** [November 30, 2021, 8:45pm UTC](https://community.hubspot.com/t/cert-transfer-email-never-arrived/47751/5 "2021-11-30T20:45:12Z")

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Thanks so much!

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**Author:** ![Anne-Roos\_BBCnv](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/anne-roos_bbcnv/32/8955_2.png) [@Anne-Roos\_BBCnv](https://community.hubspot.com/u/Anne-Roos_BBCnv)\
**Post date:** [February 10, 2022, 8:48pm UTC](https://community.hubspot.com/t/cert-transfer-email-never-arrived/47751/6 "2022-02-10T20:48:05Z")

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Dear Ryanne,

I have the same technical issue. I want to transfer my certificates, but I never received a confirmation email. I also checked spam.

old mail address: [vandezande@bbc.be](mailto:vandezande@bbc.be)

new mail address: [anneroos.vdz@gmail.com](mailto:anneroos.vdz@gmail.com)

Thanks a lot for your help!

Regards, Anne-Roos

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**Author:** ![Jessy93](https://avatars.discourse-cdn.com/v4/letter/j/7ba0ec/32.png) [@Jessy93](https://community.hubspot.com/u/Jessy93)\
**Post date:** [May 9, 2022, 8:51am UTC](https://community.hubspot.com/t/cert-transfer-email-never-arrived/47751/7 "2022-05-09T08:51:00Z")

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I do have the same problem. The mails never arrive. I will leave my current company and want to access my certificates later on and continue the courses. I’d be happy about any help.