# 'Center on a date property' ticket-based workflows

**URL:** <https://community.hubspot.com/t/center-on-a-date-property-ticket-based-workflows/56472>\
**Category:** HubSpot Ideas\
**Tags:** help-desk, workflows\
**Created:** [May 9, 2022, 12:27am UTC](https://community.hubspot.com/t/center-on-a-date-property-ticket-based-workflows/56472 "2022-05-09T00:27:11Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![Jin](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jin/32/9140_2.png) [@Jin](https://community.hubspot.com/u/Jin)\
**Post date:** [May 9, 2022, 12:27am UTC](https://community.hubspot.com/t/center-on-a-date-property-ticket-based-workflows/56472/1 "2022-05-09T00:27:11Z")

</div>

Posting on behalf of a customer -

Currently, we only provide the ability to create ‘Center on a date’ or ‘Center on a date property’ contact-based workflows. It would be amazing if we offer the same options for ticket-based workflows as well.

Use case: Customer is looking to create a workflow that is revolving around ‘Next activity date’ on tickets to send automated emails, create tasks, etc.

Thanks for your consideration team!

---

<div class="post-metadata">

**Author:** ![kldonahue](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kldonahue/32/31639_2.png) [@kldonahue](https://community.hubspot.com/u/kldonahue)\
**Post date:** [May 9, 2022, 12:57pm UTC](https://community.hubspot.com/t/center-on-a-date-property-ticket-based-workflows/56472/2 "2022-05-09T12:57:41Z")

</div>

This would be HUGE - Sometimes we are holding tickets until something happens or a certain date field it would be great to have workflows that support date.

---

<div class="post-metadata">

**Author:** ![Samh1](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/samh1/32/2679_2.png) [@Samh1](https://community.hubspot.com/u/Samh1)\
**Post date:** [July 14, 2022, 12:21pm UTC](https://community.hubspot.com/t/center-on-a-date-property-ticket-based-workflows/56472/3 "2022-07-14T12:21:01Z")

</div>

I really need this to be able to use Hubspot for our operations team our work is centred around project management, we use tickets within HS, and everything is date critical

---

<div class="post-metadata">

**Author:** ![MeganLegge](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/meganlegge/32/20466_2.png) [@MeganLegge](https://community.hubspot.com/u/MeganLegge)\
**Post date:** [September 1, 2022, 6:24pm UTC](https://community.hubspot.com/t/center-on-a-date-property-ticket-based-workflows/56472/4 "2022-09-01T18:24:11Z")

</div>

Hi All,

Update - this is now possible with a new action that’s available to all customers using the workflows app. The new delay action (“Delay until a date”) allows you to create delays centered around both a calendar date (eg. an event happening on 9/15/22) or centered around a date property (for example the “start date” of a ticket). This can be used in any type of workflow, including ticket objects : )

Our KB doc has all the details: [Use delays in your workflows](https://knowledge.hubspot.com/workflows/use-delays#delay-until-a-date)

Best,

Megan