# CC/BCC Transactional Emails **URL:** \ **Category:** HubSpot Ideas\ **Tags:** workflows, marketing-email\ **Created:** [November 14, 2023, 5:36pm UTC](https://community.hubspot.com/t/cc-bcc-transactional-emails/94002 "2023-11-14T17:36:06Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![BSpector](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/bspector/32/196323_2.png) [@BSpector](https://community.hubspot.com/u/BSpector)\ **Post date:** [November 14, 2023, 5:36pm UTC](https://community.hubspot.com/t/cc-bcc-transactional-emails/94002/1 "2023-11-14T17:36:06Z")
Need to be able to CC/BCC Transactional Emails, either at the template level (always copy that template to the specified addresses), or on the Workflow action’s settings. Use case is for things like: - order confirmations that need to be copied to accounts team - important communications that need to be retained for potential legal dispute ---
**Author:** ![RafaelCm](https://avatars.discourse-cdn.com/v4/letter/r/f19dbf/32.png) [@RafaelCm](https://community.hubspot.com/u/RafaelCm)\ **Post date:** [June 18, 2024, 5:26am UTC](https://community.hubspot.com/t/cc-bcc-transactional-emails/94002/2 "2024-06-18T05:26:50Z")
Hope my upvote helps get this further, we urgently need this feature!! @BSpector Kindly let me know if you ever found another way 🙂 ---
**Author:** ![RafaelCm](https://avatars.discourse-cdn.com/v4/letter/r/f19dbf/32.png) [@RafaelCm](https://community.hubspot.com/u/RafaelCm)\ **Post date:** [June 18, 2024, 6:05am UTC](https://community.hubspot.com/t/cc-bcc-transactional-emails/94002/3 "2024-06-18T06:05:55Z")
Update for @BSpector maybe the [compliance e-mail tool](https://knowledge.hubspot.com/marketing-email/set-up-a-compliance-copy-email?hubs_content=knowledge.hubspot.com%2Fmarketing-email%2Fset-up-a-compliance-copy-email&hubs_content-cta=Deutsch) helps you out? Only issue is that it also includes marketing e-mails but it might help. regards Rafael ---
**Author:** ![mk95](https://avatars.discourse-cdn.com/v4/letter/m/ee7513/32.png) [@mk95](https://community.hubspot.com/u/mk95)\ **Post date:** [October 29, 2024, 3:46pm UTC](https://community.hubspot.com/t/cc-bcc-transactional-emails/94002/4 "2024-10-29T15:46:16Z")
It looks like this was reported [back in 2017](https://community.hubspot.com/t5/HubSpot-Ideas/Add-CC-and-BCC-capabilities-to-emails-from-HubSpot/idc-p/539976/highlight/true?profile.language=ja) and upvoted hundreds of times, but still has never been addressed by HubSpot. Being able to BCC on transactional emails is a MUST HAVE for my org. Disappointing it still hasn’t been addressed in 7 years. ---
**Author:** ![DFinger](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/dfinger/32/202887_2.png) [@DFinger](https://community.hubspot.com/u/DFinger)\ **Post date:** [December 11, 2024, 4:56pm UTC](https://community.hubspot.com/t/cc-bcc-transactional-emails/94002/5 "2024-12-11T16:56:09Z")
Need the ability to CC emails on our marketing/transactional emails! ---
**Author:** ![GBarrientez](https://avatars.discourse-cdn.com/v4/letter/g/f07891/32.png) [@GBarrientez](https://community.hubspot.com/u/GBarrientez)\ **Post date:** [December 27, 2024, 8:04pm UTC](https://community.hubspot.com/t/cc-bcc-transactional-emails/94002/6 "2024-12-27T20:04:05Z")
I have to agree @mk95 - just learned that the compliance email tool won’t apply to transactional emails, which is MUCH more important for our Customer Success and Finance teams than getting copies of marketing emails. Unfortunately, our CS rep at HS even said that the BCC would apply to both marketing and transactional emails. I asked if I could turn it on only for transactional ones, to which he shared it’s all or nothing so we’d get copies of all marketing emails as well. Our team was so happy we all agreed it was worth it to set up some rules internally to route the marketing emails elsewhere. I was the hero for a hot minute, but now I have to go back to them in embarrassment and say that I was misinformed. Hate that because to peers that can sometimes look like you didn’t do a thorough job of vetting solutions. ---
**Author:** ![AndrewBaird](https://avatars.discourse-cdn.com/v4/letter/a/65b543/32.png) [@AndrewBaird](https://community.hubspot.com/u/AndrewBaird)\ **Post date:** [May 7, 2025, 7:53pm UTC](https://community.hubspot.com/t/cc-bcc-transactional-emails/94002/7 "2025-05-07T19:53:48Z")
I want this feature. We would use it to message a large group of accounts due to an account reassignment, adding in team members on our side impacted by the change so they can see we have a group of people supporting them (vs. it appearing as a mass email). ---
**Author:** ![LBouchet1](https://avatars.discourse-cdn.com/v4/letter/l/278dde/32.png) [@LBouchet1](https://community.hubspot.com/u/LBouchet1)\ **Post date:** [September 25, 2025, 8:52am UTC](https://community.hubspot.com/t/cc-bcc-transactional-emails/94002/8 "2025-09-25T08:52:22Z")
I need this, too. ---
**Author:** ![m-elevator](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/m-elevator/32/40932_2.png) [@m-elevator](https://community.hubspot.com/u/m-elevator)\ **Post date:** [April 2, 2026, 10:00pm UTC](https://community.hubspot.com/t/cc-bcc-transactional-emails/94002/9 "2026-04-02T22:00:12Z")
Really need this for cc’ing other related contacts