Can't sync Facebook Leads for Pages with New Page Experience

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1

Hi all,

Facebook is switching from Classic Pages to New Pages and they seem to be progressively rolling this out across all pages. This feature seems to be affecting HubSpot lead syncing.

I have one client who is using Classic Pages so there’s no issue syncing Facebook leads to HubSpot.

However, I have another client who is using Facebook New Page experience. We already have Facebook Access (highest access available for New Page) and Facebook Leads Access. But when we try to connect Facebook page for lead syncing, the page is greyed out. Hovering over it says that “It appears you do not have the correct permissions to sync leads from this page.”

It doesn’t help that HubSpot article is only showing screenshots of Facebook Classic Pages. There is no screenshot about Facebook New Pages.

I’ve dropped a ticket to HubSpot before and they’re giving me solutions like moving our client’s Facebook page to our business manager (which is so wrong. Client should own their own Facebook page, not their marketing agency) and shifting our ad account to client’s FB Business Manager (You can’t add an ad account that’s owned by another Business Manager). These are not even considered solutions.

So I wanted to ask if anyone encountered this issue and managed to solve this? Right now, we’re just using Zapier to add Facebook leads to Google Sheets. But we really don’t want to miss out the benefits of lead syncing in HubSpot.

Thanks! :slightly_smiling_face:

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693579_2_FB New Page.png
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Hello @-nicole- thank you for posting in our Community! I would like to invite our top experts to this conversation @crystalking @webdew @Phil_Vallender any recommendations to @-nicole- matter?

Thank you,

Pam

3

Having the same issue with multiple Facebook pages I manage. Only solution for now that I use is just switching back the New Pages to Classic Page experience on Facebook: https://www.facebook.com/business/help/664061057662340

Not really a long-term sollution because pages are often switched back to New Page experience automatically and I can imagine the option to switch back to Classic will vanish at some point. So hopefully lead syncing with New Page exprience will soon work within Hubspot.