# Can't Share Certification **URL:** \ **Category:** HubSpot Academy Support\ **Created:** [March 16, 2022, 7:02pm UTC](https://community.hubspot.com/t/cant-share-certification/53316 "2022-03-16T19:02:21Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![TTian](https://avatars.discourse-cdn.com/v4/letter/t/e79b87/32.png) [@TTian](https://community.hubspot.com/u/TTian)\ **Post date:** [March 16, 2022, 7:02pm UTC](https://community.hubspot.com/t/cant-share-certification/53316/1 "2022-03-16T19:02:21Z")
![Screen Shot 2022-03-16 at 3.29.03 PM.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/7/9/793fde6d2d3c983377d58f957328d235dcdad7ec.png) Hi, I completed a Content Marketing certification, but it won’t let me share it. The share buttons are greyed out even though share is toggled on. I already tried in incognito and resetting cookies, but nothing has worked so far. Does anyone have any suggestions? Thanks! ---
**Author:** ![JenWeiss](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jenweiss/32/93582_2.png) [@JenWeiss](https://community.hubspot.com/u/JenWeiss)\ **Post date:** [March 16, 2022, 7:23pm UTC](https://community.hubspot.com/t/cant-share-certification/53316/2 "2022-03-16T19:23:11Z")
Hi @TTian, Thank you for reaching out to us! Can you please send us a screenshot of what you are seeing? This would allow the Community to see what is happening and help resolve the roadblock you are hitting. Best, @JenWeiss ---
**Author:** ![TTian](https://avatars.discourse-cdn.com/v4/letter/t/e79b87/32.png) [@TTian](https://community.hubspot.com/u/TTian)\ **Post date:** [March 16, 2022, 7:37pm UTC](https://community.hubspot.com/t/cant-share-certification/53316/3 "2022-03-16T19:37:48Z")
I already updated the post with a screenshot. Can you see them or should I resend? ---
**Author:** ![JenWeiss](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jenweiss/32/93582_2.png) [@JenWeiss](https://community.hubspot.com/u/JenWeiss)\ **Post date:** [March 17, 2022, 1:15pm UTC](https://community.hubspot.com/t/cant-share-certification/53316/4 "2022-03-17T13:15:25Z")
Hi @TTian, Thank you for the screenshot. I was able to find a similar [Community post](https://community.hubspot.com/t5/HubSpot-Academy-Support/Unable-to-share-certificate-quot-Please-accept-terms-before/m-p/596153#M4599) that referred to a few troubleshooting steps we can try: 1. First, make sure your browser is up to date with the latest version - sometimes a software update can resolve odd behavior issues. 2. Try logging into your portal in your browser’s incognito or private browsing mode. This will rule out any potential caching issues. [Clear cache in a browser](https://knowledge.hubspot.com/website-pages/clear-your-browser-cache) If it ends up being a browser cache issue, here are some instructions on how to clear your cache: 3. If the problem persists, try logging into your portal using a different browser. This will tell us if the issue is related to any settings or add-ons in your current browser. If you don’t have another browser currently installed on your computer, you can download one here: [https://browsehappy.com](https://browsehappy.com/) 4. If that fails, try logging in from a different computer to rule out any settings on your current computer. 5. If that fails, try connecting to a different network - some networks have their own security settings and firewalls that will hamper the performance of certain websites Please let me know if you are still seeing it greyed out. Best, @JenWeiss ---
**Author:** ![TTian](https://avatars.discourse-cdn.com/v4/letter/t/e79b87/32.png) [@TTian](https://community.hubspot.com/u/TTian)\ **Post date:** [March 17, 2022, 6:59pm UTC](https://community.hubspot.com/t/cant-share-certification/53316/5 "2022-03-17T18:59:53Z")
For some reason, today it’s working and I was able to share my certificates again. Might’ve just been a temporary issue with the website yesterday. Thanks for your help!