Can't set new user's name on creation, only email.

Smart CRM & Sales Hub Account & Settings
1

Hello,

I’m trying to add more users to our team in HubSpot, but when I try to add them I am only prompted to set an email and no other fields appear.

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Here is what the form looks like for me. Will they be able to set their names once they verify their account? I can do everything else correctly so this is the only issue.

Thanks,

~Nickolas

2

The user will be able to set their own contact details (Name, Phone Number, Language, Email Signature, etc.) once they’ve accepted your invitation.

3

Thanks Shearn,

I thought I was able to set their name beforehand, I’m guessing that has changed. Thanks for the response!

~Nickolas

4

I too thought that we set up the users info before sending the invite. The current directions on creating a new user instruct you to put in their email, first/last name. Are those changing?

5

@PMalak

I’m assuming so, its becoming a nussiance when I can’t search based of names for new users that still need to set up their account however.

6

I don’t know who made this change, but it is a VERY poor way to set up users. It just makes HubSpot less and less valuable as our organization grows and makes me not want to use the product moving forward.