Hi Karsten, thanks for your reply, I appreciate it. To clarify my situation, I’ve annotated your message below in
red
and with screen shots.
"They’re not marketing contacts. You would have to set them as marketing contacts: Set contacts as marketing " .
They’re all set up as marketing contacts:
“The contacts do not have an opt-in for the subscription type you chose in the settings tab of the marketing email editor. You would have to make sure they have an opt-in: Manage your contacts' messaging subscriptions”.
This is something I haven’t done. I clicked on a contact and saw that it, like most of my contacts, had a “not specified” subscription status.
So, I click “View subscriptions”, and get this pop up box.
I then click the “Subscribe” button, which appears when I hover my mouse over the area.
From there, the pop up box asks me to enter a “Legal basis for communicating with contact”. The most appropriate category choices in the dropdown boxes here for me are “Legitimate interest - other” or “Not applicable”. So I choose one of them.
Next, I enter explanatory text in the “Explanation for communication consent” box, which I’ve written as follows:
“I am a musician communicating with music journalists, radio stations, blogs, etc. I’m not selling products. These are communications where I send press releases about my band, or liaise on matters such as setting up interviewers. Such music industry contacts rely on communications with bands like mind, to be able to provide their readers with updates on them. No money is exchanged, and no products are bought.”
I click save. Then I get this error message.
No matter how many times I do as the error message asks - refresh and try again - the error message still pops up.
Can you help? And is there a way to update the subscriptions on all my contacts in bulk, without having to click on each contact and edit individually (this will take me ages)?
Many thanks!
Steve