# Cant see certificate

**URL:** <https://community.hubspot.com/t/cant-see-certificate/126883>\
**Category:** HubSpot Academy Support\
**Created:** [February 26, 2025, 9:52am UTC](https://community.hubspot.com/t/cant-see-certificate/126883 "2025-02-26T09:52:35Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![SSayyed1](https://avatars.discourse-cdn.com/v4/letter/s/3da27b/32.png) [@SSayyed1](https://community.hubspot.com/u/SSayyed1)\
**Post date:** [February 26, 2025, 9:52am UTC](https://community.hubspot.com/t/cant-see-certificate/126883/1 "2025-02-26T09:52:35Z")

</div>

I have passed Inbound Marketing exam but i can’t see my certificate.

Please check urgently

---

<div class="post-metadata">

**Author:** ![Berangere](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/berangere/32/220784_2.png) [@Berangere](https://community.hubspot.com/u/Berangere)\
**Post date:** [February 26, 2025, 10:47am UTC](https://community.hubspot.com/t/cant-see-certificate/126883/2 "2025-02-26T10:47:52Z")

</div>

Hi there,  
Thank you for your feedback - We’re aware of a problem preventing some users from downloading their certificates.  
**On which certification you cannot download it @SSayyed1, please?**

Our team is investigating and we’ll post an update on this post “[Updates on the Downloading Certificates issue on HubSpot Academy](https://community.hubspot.com/t5/HubSpot-Academy-Support/Downloading-Certificates-on-HubSpot-Academy-issue-update/m-p/1112497)” as soon as we have more information.

We’re sorry for the inconvenience.

Thank you for your patience!  
Best,  
Bérangère

---

<div class="post-metadata">

**Author:** ![SSayyed1](https://avatars.discourse-cdn.com/v4/letter/s/3da27b/32.png) [@SSayyed1](https://community.hubspot.com/u/SSayyed1)\
**Post date:** [February 26, 2025, 10:55am UTC](https://community.hubspot.com/t/cant-see-certificate/126883/3 "2025-02-26T10:55:38Z")

</div>

Inbound Marketing

---

<div class="post-metadata">

**Author:** ![OLopez0](https://avatars.discourse-cdn.com/v4/letter/o/b19c9b/32.png) [@OLopez0](https://community.hubspot.com/u/OLopez0)\
**Post date:** [February 26, 2025, 12:26pm UTC](https://community.hubspot.com/t/cant-see-certificate/126883/4 "2025-02-26T12:26:33Z")

</div>

Hi there, I have the same problem, I can’t view, download or share my certificate. I tried removing the cache but still the same. My certification is in digital marketing. Thanks

---

<div class="post-metadata">

**Author:** ![Berangere](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/berangere/32/220784_2.png) [@Berangere](https://community.hubspot.com/u/Berangere)\
**Post date:** [February 28, 2025, 5:18pm UTC](https://community.hubspot.com/t/cant-see-certificate/126883/5 "2025-02-28T17:18:37Z")

</div>

Hi @OLopez0 and @SSayyed1,  
Thank you for your patience!  
Please [follow the steps indicated on this post](https://community.hubspot.com/t5/HubSpot-Academy-Support/Downloading-Certificates-issue-on-HubSpot-Academy-Updates/m-p/1112497)so that you can get your certificate.  
Thanks a lot!  
Best,  
Bérangère