In 2021, we created a free HubSpot account to test out the CRM. During that trial period we must have connected our Stripe account as we were exploring HubSpot as an option. We have no account information as our free account and all of our data was deactivated after 210 days. Fast forward to 2025, we are having issues with our payments failing and after talking with Stripe support it is because our Stripe platform is connected to HubSpot. Stripe nor we have the ability to revoke the HubSpot Stripe Connect extension.
After being on HubSpot chat on the main website and explaining our issue they suggested “for the sake of transparency, we purge free accounts after 210 days of inactivity. All data is removed and deleted for data security purposes. The best way to proceed on this is to create a free account, activate a free trial and email our support team, or post on our community forum. The HubSpot Community is moderated by other users, certified partners, and HubSpot employees offering a one-to-many support service. Your best next step is to post in the HubSpot Community so they can dig into this a bit further.”
With this recommendation I bring this issue to HubSpot Community after having created another free account.
The only way we know that our Stripe account is connected to Hubspot is in the attached screenshot.
Thanks for outlining your case. Just to confirm, my understanding is that you need us to remove the Stripe connection that was established with your previous HubSpot account, which has since been deactivated.
Given that the old account has been purged, I can’t be certain if that connection still exists within our systems. However, to investigate this for you, I’ll need some identifying details from that original HubSpot account. Could you please provide the HubSpot ID, domain, email address, or any other information you might recall? This will help us try to locate it.
Also, if you could share any screenshots showing where you see the indication of this Stripe connection, that would be very helpful in understanding the situation. You can send this information via direct message. Please keep in mind that without some account details from the original HubSpot account, I won’t be able to proceed with the investigation.
Thank you so much!!
This is all the information we can find from the account that was created
in 2021.
This is our last email in 2021. It looks like you haven’t signed into this
HubSpot account for a while: (Hub ID: ---; Account: Total HIPAA) with
sales, marketing, service. Free HubSpot accounts are deactivated after 210
days of inactivity.
here is a screenshot
[image: Screenshot 2025-04-21 at 8.57.29 AM.png]
