# Can't log in to https://connect.com

**URL:** <https://community.hubspot.com/t/cant-log-in-to-https-connect-com/77494>\
**Category:** Account & Settings\
**Created:** [March 19, 2023, 8:09pm UTC](https://community.hubspot.com/t/cant-log-in-to-https-connect-com/77494 "2023-03-19T20:09:21Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![DHaven](https://avatars.discourse-cdn.com/v4/letter/d/4da419/32.png) [@DHaven](https://community.hubspot.com/u/DHaven)\
**Post date:** [March 19, 2023, 8:09pm UTC](https://community.hubspot.com/t/cant-log-in-to-https-connect-com/77494/1 "2023-03-19T20:09:21Z")

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I get the following screenshot on Firefox and Chrome with my Macbook:

 ![Screenshot 2023-03-19 at 4.02.58 PM.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/e/8/e886ee02a40df78185d539d02a9bcd0bf87867e0.png)

I just got the SEO certification, and the site told me to go [https://connect.com](https://connect.com) to make an account for it. I can’t do that with this issue.

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**Author:** ![kvlschaefer](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kvlschaefer/32/71076_2.png) [@kvlschaefer](https://community.hubspot.com/u/kvlschaefer)\
**Post date:** [March 21, 2023, 10:24am UTC](https://community.hubspot.com/t/cant-log-in-to-https-connect-com/77494/2 "2023-03-21T10:24:09Z")

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Hi @DHaven,

Thanks for reaching out to the Community!

If you’re still experiencing the issue, may I get you to clear your cache and cookies, please? I’ve included a couple of step-by-step articles below from Google below for you.

[Google | Clear cache and cookies](https://support.google.com/accounts/answer/32050)

[Google | Incognito mode](https://support.google.com/chrome/answer/95464)

Once you’ve cleared the cache and cookies, can you try to view this page please? If the issue is still persisting, you may need to try it out in Incognito mode to see if you’re able to view the page. If you’re able to see it in Incognito but you’re not able to see it in the normal browser, there’s then a high likelihood that there’s an extension installed in the Google Chrome browser that’s blocking this page.

If you can try these steps out and let us know how you get on, that’d be great.

Thank you!

Best,

Kristen

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**Author:** ![DHaven](https://avatars.discourse-cdn.com/v4/letter/d/4da419/32.png) [@DHaven](https://community.hubspot.com/u/DHaven)\
**Post date:** [March 21, 2023, 11:25pm UTC](https://community.hubspot.com/t/cant-log-in-to-https-connect-com/77494/3 "2023-03-21T23:25:38Z")

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No. It doesn’t work. I’ve tried incognito on both Firefox and Chrome. Chrome says it needs cookies in incognito. I decided to just clear my site cookies outside of incognito. Still didn’t work.

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**Author:** ![kvlschaefer](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kvlschaefer/32/71076_2.png) [@kvlschaefer](https://community.hubspot.com/u/kvlschaefer)\
**Post date:** [March 22, 2023, 1:51pm UTC](https://community.hubspot.com/t/cant-log-in-to-https-connect-com/77494/4 "2023-03-22T13:51:10Z")

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Hi @DHaven,

That does sound odd indeed!

Just to confirm, you are seeing this message when you click on the login button on [this page](https://connect.com/) correct?

How are you logging into the site? Are you using the HubSpot login process (email and address prompt) or login via Google or SSO?

Thank you,

Kristen