# Can't log in. Re-direct loop **URL:** \ **Category:** CRM\ **Created:** [July 28, 2017, 4:24pm UTC](https://community.hubspot.com/t/cant-log-in-re-direct-loop/2881 "2017-07-28T16:24:50Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![iwishiwasryan](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/iwishiwasryan/32/98942_2.png) [@iwishiwasryan](https://community.hubspot.com/u/iwishiwasryan)\ **Post date:** [July 28, 2017, 4:24pm UTC](https://community.hubspot.com/t/cant-log-in-re-direct-loop/2881/1 "2017-07-28T16:24:50Z")
[https://www.youtube.com/watch?v=yz6\_D-NpQIE](https://www.youtube.com/watch?v=yz6_D-NpQIE) HELP! I can’t log in. This is what happens after I enter my ID and log in. It is an endless loop. This video is not sped up. This is in Chrome. I am having a similar issue in IE (_shrill_) when trying to access certain tabs. ---
**Author:** ![Phil\_Vallender](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/phil_vallender/32/48924_2.png) [@Phil\_Vallender](https://community.hubspot.com/u/Phil_Vallender)\ **Post date:** [July 28, 2017, 9:30pm UTC](https://community.hubspot.com/t/cant-log-in-re-direct-loop/2881/2 "2017-07-28T21:30:36Z")
Hi @iwishiwasryan Have you tried clearing your browsing cache? Doing this solves a lot of HubSpot page loading issues. Good luck. ---
**Author:** ![Jenny](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jenny/32/24_2.png) [@Jenny](https://community.hubspot.com/u/Jenny)\ **Post date:** [August 9, 2017, 6:54pm UTC](https://community.hubspot.com/t/cant-log-in-re-direct-loop/2881/3 "2017-08-09T18:54:34Z")
Hey @iwishiwasryan, Are you still experiencing this issue? Did you try clearing your cache as Phil recommended? Thank you, Jenny ---
**Author:** ![iwishiwasryan](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/iwishiwasryan/32/98942_2.png) [@iwishiwasryan](https://community.hubspot.com/u/iwishiwasryan)\ **Post date:** [August 9, 2017, 7:33pm UTC](https://community.hubspot.com/t/cant-log-in-re-direct-loop/2881/4 "2017-08-09T19:33:35Z")
I am no longer experiencing this issue. Clearing my cache resolved the issue. Thank you much for the follow up! ---
**Author:** ![MarkusK](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/markusk/32/77566_2.png) [@MarkusK](https://community.hubspot.com/u/MarkusK)\ **Post date:** [November 7, 2017, 1:53pm UTC](https://community.hubspot.com/t/cant-log-in-re-direct-loop/2881/5 "2017-11-07T13:53:45Z")
Hello, I am experiencing the same issue, but not within the entiretxy of Hubspot. Only when I try to access the sales notifications. I have cleared the cache and cookies. ---
**Author:** ![Jenny](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jenny/32/24_2.png) [@Jenny](https://community.hubspot.com/u/Jenny)\ **Post date:** [November 7, 2017, 7:00pm UTC](https://community.hubspot.com/t/cant-log-in-re-direct-loop/2881/6 "2017-11-07T19:00:53Z")
Hi @MarkusK, Can you confirm that third party cookies are enabled within your browser? [Click here](https://offcampushousing.uconn.edu/auth/help-cookies) for instructions by browser for how to confirm this. Thank you, Jenny ---
**Author:** ![MarkusK](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/markusk/32/77566_2.png) [@MarkusK](https://community.hubspot.com/u/MarkusK)\ **Post date:** [November 8, 2017, 9:27am UTC](https://community.hubspot.com/t/cant-log-in-re-direct-loop/2881/7 "2017-11-08T09:27:07Z")
That did the trick! Thank you very much for your kind help and have a nice day. ---
**Author:** ![system](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/system/32/124_2.png) [@system](https://community.hubspot.com/u/system)\ **Post date:** [April 19, 2019, 12:52pm UTC](https://community.hubspot.com/t/cant-log-in-re-direct-loop/2881/8 "2019-04-19T12:52:39Z")
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**Author:** ![Jenny](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jenny/32/24_2.png) [@Jenny](https://community.hubspot.com/u/Jenny)\ **Post date:** [April 23, 2019, 6:03pm UTC](https://community.hubspot.com/t/cant-log-in-re-direct-loop/2881/9 "2019-04-23T18:03:22Z")
Hi @Anonymous, Have you tried the steps outlined in [this article](https://knowledge.hubspot.com/articles/kcs_article/account/why-can-t-i-log-into-hubspot)? The more information, screenshots and details you can provide, the better the Community can assist! Thank you, Jenny ---
**Author:** ![system](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/system/32/124_2.png) [@system](https://community.hubspot.com/u/system)\ **Post date:** [April 23, 2019, 6:28pm UTC](https://community.hubspot.com/t/cant-log-in-re-direct-loop/2881/10 "2019-04-23T18:28:15Z")
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**Author:** ![Jenny](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jenny/32/24_2.png) [@Jenny](https://community.hubspot.com/u/Jenny)\ **Post date:** [April 25, 2019, 6:10pm UTC](https://community.hubspot.com/t/cant-log-in-re-direct-loop/2881/11 "2019-04-25T18:10:11Z")
Hi @Anonymous, If you have taken the steps in that article and still unable to log in, that resource includes a form at the bottom you can submit for further assistance. As login issues are best resolved in direct discussions, filling out the form will be your best step. 🙂 Thank you, Jenny ---
**Author:** ![system](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/system/32/124_2.png) [@system](https://community.hubspot.com/u/system)\ **Post date:** [April 25, 2019, 9:00pm UTC](https://community.hubspot.com/t/cant-log-in-re-direct-loop/2881/12 "2019-04-25T21:00:15Z")
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**Author:** ![Jenny](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jenny/32/24_2.png) [@Jenny](https://community.hubspot.com/u/Jenny)\ **Post date:** [April 26, 2019, 7:13pm UTC](https://community.hubspot.com/t/cant-log-in-re-direct-loop/2881/13 "2019-04-26T19:13:41Z")
HI @Anonymous, Thank you for your feedback, and I apologize for any confusion through the responses on the thread. Please know that my only intention is to help and solve your problems, never to cause confusion or further frustrations. If I can provide additional assistance for your question, please let me know. I do want to ensure you receive the help you need. I also wanted to share [this resource](https://community.hubspot.com/t5/Tips-Tricks-Best-Practices/Troubleshooting-Toolkit-How-to-ask-a-great-question/td-p/263236) which walks through helpful information to provide when asking questions/experiencing issues. The more information and details you can share, the better the Community can assist. Thanks, Jenny