# cant get messenger notifications

**URL:** <https://community.hubspot.com/t/cant-get-messenger-notifications/63798>\
**Category:** Tickets & Conversations\
**Tags:** free\
**Created:** [August 26, 2022, 7:50am UTC](https://community.hubspot.com/t/cant-get-messenger-notifications/63798 "2022-08-26T07:50:53Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![garevadze](https://avatars.discourse-cdn.com/v4/letter/g/dbc845/32.png) [@garevadze](https://community.hubspot.com/u/garevadze)\
**Post date:** [August 26, 2022, 7:50am UTC](https://community.hubspot.com/t/cant-get-messenger-notifications/63798/1 "2022-08-26T07:50:53Z")

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Hello, we can’t get any notifications from messenger in hubspot conversations. everything was working until two days ago. we have not changed anything in our account. chatflow is still on primary, our email is connected.  
please, help us. thanks.

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**Author:** ![Alex\_Elborn](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/alex_elborn/32/6126_2.png) [@Alex\_Elborn](https://community.hubspot.com/u/Alex_Elborn)\
**Post date:** [August 26, 2022, 3:02pm UTC](https://community.hubspot.com/t/cant-get-messenger-notifications/63798/2 "2022-08-26T15:02:42Z")

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Hi @garevadze I would recommend checking out [this article](https://knowledge.hubspot.com/email/not-receiving-hubspot-system-or-notification-emails). It’ll help you troublshoot why you might not be getting notifications 😊