# Can't generate certificate

**URL:** <https://community.hubspot.com/t/cant-generate-certificate/109971>\
**Category:** HubSpot Academy Support\
**Created:** [June 24, 2024, 3:38pm UTC](https://community.hubspot.com/t/cant-generate-certificate/109971 "2024-06-24T15:38:11Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![02310](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/02310/32/203039_2.png) [@02310](https://community.hubspot.com/u/02310)\
**Post date:** [June 24, 2024, 3:38pm UTC](https://community.hubspot.com/t/cant-generate-certificate/109971/1 "2024-06-24T15:38:11Z")

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I received the message:

### "Exam passed but award not generated

You passed the HubSpot Marketing Hub Software exam. But we can’t generate your award. Please contact support."

 ![hubspotpiccopy.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/a/b/ab0b3ae583a96b26a01300f70263cb9499942756.png)

---

<div class="post-metadata">

**Author:** ![APernell](https://avatars.discourse-cdn.com/v4/letter/a/b9e5f3/32.png) [@APernell](https://community.hubspot.com/u/APernell)\
**Post date:** [June 24, 2024, 4:27pm UTC](https://community.hubspot.com/t/cant-generate-certificate/109971/2 "2024-06-24T16:27:23Z")

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Hello @02310 ,

Thank you for reaching out to the academy community page! I’m happy to help out with this. It looks like it was awarded 2 days ago. You should see the certificate now.

Thank you!

Anissa