# Can't find my certification?! **URL:** \ **Category:** HubSpot Academy Support\ **Created:** [October 10, 2018, 5:07pm UTC](https://community.hubspot.com/t/cant-find-my-certification/10523 "2018-10-10T17:07:29Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![Cunami](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/cunami/32/31184_2.png) [@Cunami](https://community.hubspot.com/u/Cunami)\ **Post date:** [October 10, 2018, 5:07pm UTC](https://community.hubspot.com/t/cant-find-my-certification/10523/1 "2018-10-10T17:07:29Z")
Hi, I just finished the Social Media exam but I also (like some other people here) have a problem with finding a way to download the certificate. As soon as I passed the test, the socialmedia-icon with the green tick appeared in the “My Team” area (see first screenshot) and I also got my results via email. I put together 3 screenshots, so you can see that I finished everything but there is still no option to download or even view the certificate — it only says “Continue Module”, even though I finished every part of it, including the exam. I would really appreciate your help with solving this! Many thanks in advance! Best regards ![hubspot_exam_fail.jpg](https://d2qpr2jzcazej7.cloudfront.net/original/3X/6/1/61ddf42c2b7c0f35268f446f4d4e03b99dacae12.jpeg) ---
**Author:** ![Danielle8](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/danielle8/32/97852_2.png) [@Danielle8](https://community.hubspot.com/u/Danielle8)\ **Post date:** [October 10, 2018, 5:14pm UTC](https://community.hubspot.com/t/cant-find-my-certification/10523/2 "2018-10-10T17:14:19Z")
Cunami, A similar thing just happened to me, but then the certification arrived within an hour. ---
**Author:** ![Cunami](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/cunami/32/31184_2.png) [@Cunami](https://community.hubspot.com/u/Cunami)\ **Post date:** [October 11, 2018, 5:22am UTC](https://community.hubspot.com/t/cant-find-my-certification/10523/3 "2018-10-11T05:22:28Z")
I waited over night, but still the same. There is no button that says “View verification”. I hope some of the admins can solve this or at least send me the certificate via mail, so I can use for my website. ---
**Author:** ![Jenny](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jenny/32/24_2.png) [@Jenny](https://community.hubspot.com/u/Jenny)\ **Post date:** [October 11, 2018, 5:18pm UTC](https://community.hubspot.com/t/cant-find-my-certification/10523/4 "2018-10-11T17:18:32Z")
Hi @Cunami, Can you confirm that you are seeing the same issue in multiple browsers? I can see you’ve passed the exam on my side (congratulations!), so I want to make sure we get you the certificate. Thanks, Jenny ---
**Author:** ![AdityaWarrier7](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/adityawarrier7/32/82797_2.png) [@AdityaWarrier7](https://community.hubspot.com/u/AdityaWarrier7)\ **Post date:** [January 21, 2019, 7:14am UTC](https://community.hubspot.com/t/cant-find-my-certification/10523/5 "2019-01-21T07:14:17Z")
Hi, I passed the inbound marketing certification course and my certification is not to be found. Have been trying to find it since sometime now. ---
**Author:** ![Jenny](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jenny/32/24_2.png) [@Jenny](https://community.hubspot.com/u/Jenny)\ **Post date:** [January 22, 2019, 4:55pm UTC](https://community.hubspot.com/t/cant-find-my-certification/10523/6 "2019-01-22T16:55:33Z")
Hi @AdityaWarrier7 , If you’re still experiencing this issue, can you please share; 1. A screenshot of what you see when you search for that certificate under the “tracks” tab 2. A screenshot of what you see for your user under the “team” tab 3. The email address associated with your certificate 4. A screenshot of any email you got confirming you had passed the exam (if you received this) Thanks, Jenny ---
**Author:** ![contactpriyan](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/contactpriyan/32/13631_2.png) [@contactpriyan](https://community.hubspot.com/u/contactpriyan)\ **Post date:** [April 15, 2019, 5:40pm UTC](https://community.hubspot.com/t/cant-find-my-certification/10523/7 "2019-04-15T17:40:41Z")
Hi there, I completed my “Inbound Marketing Certification”, but I am unable to view/download my certificate. Kindly help me. my user ID is [priyan.v@tcs.com](mailto:priyan.v@tcs.com) ![Priyan-V-Certification.jpg](https://d2qpr2jzcazej7.cloudfront.net/original/2X/c/c26e8e032732fbe730e9649fbe1e01951a6c0182.jpeg) ---
**Author:** ![karter4](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karter4/32/77060_2.png) [@karter4](https://community.hubspot.com/u/karter4)\ **Post date:** [April 16, 2019, 4:17pm UTC](https://community.hubspot.com/t/cant-find-my-certification/10523/8 "2019-04-16T16:17:29Z")
Me either. I took my time studying to pass the Inbound Certificate course so I could retain the course material. It took me several days of lesson learning, note taking and studying. I passed on my first attempt so I think I earned the badge and certificate. I too have looked all over and waited a day but I still can’t find it. I was thinking an email would show up in my inbox with a link to my badge and certificate. Instead I find myself doing more research trying to find out how HubSpot can actually help me. Can someone please post or link to a a tutorial on how to find and download certificates and badges. It really seems too bad that beginners make all this effort only to realize the process isn’t that well organized. 😞 ---
**Author:** ![DaneJ](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/danej/32/98997_2.png) [@DaneJ](https://community.hubspot.com/u/DaneJ)\ **Post date:** [July 17, 2019, 4:14pm UTC](https://community.hubspot.com/t/cant-find-my-certification/10523/9 "2019-07-17T16:14:00Z")
Hi There I am alos having the exact issue. I have tried the multiple browser fix to no avail as well as clearing the cache. Could you kindly mail me a copy of both my Social and Inbound Certifications. Regards, Dane ---
**Author:** ![treemidia](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/treemidia/32/61905_2.png) [@treemidia](https://community.hubspot.com/u/treemidia)\ **Post date:** [July 17, 2019, 5:24pm UTC](https://community.hubspot.com/t/cant-find-my-certification/10523/10 "2019-07-17T17:24:28Z")
Hi, I am with the same problem! I can`t find my Inbound Marketing certification, the link dont appear. Could someone helllllp please. Its very important this certification for working and also considering the time and dedication in this course. Thanks a lot Daniela Agostini ---
**Author:** ![RoJakob](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/rojakob/32/39641_2.png) [@RoJakob](https://community.hubspot.com/u/RoJakob)\ **Post date:** [July 17, 2019, 5:55pm UTC](https://community.hubspot.com/t/cant-find-my-certification/10523/11 "2019-07-17T17:55:18Z")
Hello, I am experiencing a similar situation. I just finished the “Content Marketing” certification. I did get the badge, however I did not receive any email nor can I access my certificate. I tried all suggested workarounds to no avail. Email associated with the certificate: [riac1984@gmail.com](mailto:riac1984@gmail.com) Thank you. ---
**Author:** ![Jenny](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jenny/32/24_2.png) [@Jenny](https://community.hubspot.com/u/Jenny)\ **Post date:** [July 23, 2019, 6:46pm UTC](https://community.hubspot.com/t/cant-find-my-certification/10523/12 "2019-07-23T18:46:54Z")
Hi @DaneJ, @treemidia, @RoJakob If you are still experiencing issues with finding your certifications, can you please share the information requested [here](https://community.hubspot.com/t5/Learning-Center-Support/PLEASE-READ-BEFORE-POSTING-Troubleshooting-Certification-Issues/td-p/258167)? I am especially interested in what you see under the “tracks” tab when you search for your certifications? Thank you, Jenny ---
**Author:** ![BLenahan](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/blenahan/32/196060_2.png) [@BLenahan](https://community.hubspot.com/u/BLenahan)\ **Post date:** [August 16, 2022, 2:10pm UTC](https://community.hubspot.com/t/cant-find-my-certification/10523/13 "2022-08-16T14:10:57Z")
Hi, I am on HubSpot Portal Overview and after reading all articles the course does not complete - Is this common? I completed the course Content Marketing Strategy: A Comprehensive Guide for Modern Marketers. ---
**Author:** ![suryawanshi2092](https://avatars.discourse-cdn.com/v4/letter/s/ed655f/32.png) [@suryawanshi2092](https://community.hubspot.com/u/suryawanshi2092)\ **Post date:** [March 19, 2025, 6:24am UTC](https://community.hubspot.com/t/cant-find-my-certification/10523/14 "2025-03-19T06:24:34Z")
I can’t get certificate