# Can't find duplicate email in database

**URL:** <https://community.hubspot.com/t/cant-find-duplicate-email-in-database/113377>\
**Category:** CRM\
**Tags:** contacts\
**Created:** [July 31, 2024, 12:55pm UTC](https://community.hubspot.com/t/cant-find-duplicate-email-in-database/113377 "2024-07-31T12:55:25Z")\
**Posts on this page:** 1\
**Showing post:** 2

<div class="post-metadata">

**Author:** ![franksteiner79](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/franksteiner79/32/34443_2.png) [@franksteiner79](https://community.hubspot.com/u/franksteiner79)\
**Post date:** [July 31, 2024, 1:17pm UTC](https://community.hubspot.com/t/cant-find-duplicate-email-in-database/113377/2 "2024-07-31T13:17:58Z")

</div>

Hi @Gudy74

To the best of my knowledge this might be due contacts being able to have additional emails, but these emails are not searchable from within the UX. When you search for the email that is allegedly in the system, do any contacts get suggested? Or does the search come up empty?

I just did a test in my demo portal, added a random email to an existing contact.

 ![Screenshot 2024-07-31 at 15.14.07.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/0/9/09563ebedf953fd944c12fea594dad2eb529922b.png)

This still returns/suggests the right contact.

 ![Screenshot 2024-07-31 at 15.13.07.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/1/0/10a855fc185468e6de29ae9b09a30826d3ef8b4f.png)

Alternatively, have you tried creating a new contact from scratch with the email that HubSpot is telling you already exists? This actually also tells you which contact already has that email:

 ![Screenshot 2024-07-31 at 15.16.34.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/5/594fea6d1d3dde3267cfd2decca60299fd361577.png)

Let me know if that gets you somewhere.

Frank

---

_[View the full topic](https://community.hubspot.com/t/cant-find-duplicate-email-in-database/113377)._