Hi @WendyGoh,
Thanks for the reply.
Perhaps I was not clear, I will try to elaborate the problem better.
Under the Settings-> Sales-> Call & meeting types menu of this Hubspot account, we have created a series of customized call outcomes.
When I use the API method you mentioned in your post on dispositions, the API returns me only the IDs of the standard Hubspot call outcomes, and not the list of customized call outcomes created by users.
[
{
"id": "9d9162e7-6cf3-4944-bf63-4dff82258764",
"label": "Busy",
"deleted": false
},
{
"id": "f240bbac-87c9-4f6e-bf70-924b57d47db7",
"label": "Connected",
"deleted": false
},
{
"id": "a4c4c377-d246-4b32-a13b-75a56a4cd0ff",
"label": "Left live message",
"deleted": false
},
{
"id": "b2cf5968-551e-4856-9783-52b3da59a7d0",
"label": "Left voicemail",
"deleted": false
},
{
"id": "73a0d17f-1163-4015-bdd5-ec830791da20",
"label": "No answer",
"deleted": false
},
{
"id": "17b47fee-58de-441e-a44c-c6300d46f273",
"label": "Wrong number",
"deleted": false
}
]
I had already studied this documentation on disposition before. As the API only returns the standard Hubspot call outcomes, I needed to use this forum.
I would like to understand if I am doing something wrong.
I hope I have been clearer this time.
Cheers,
Portal ID: 5971877