I’m currently unable to download my certificate from HubSpot Academy. I followed the official troubleshooting steps (including the post here), but all the links for free users are either broken or lead to “Page Not Found”.
I’ve tested:
Meanwhile, I received an email offering 15 days of a paid plan with a credit card required. That timing feels… suspiciously convenient.
Are free users now being intentionally excluded from basic support and access to their own certificates? Is this a bug, a policy change, or a push toward upsells?
If there’s a fix or updated support link, please share. I’m happy to send a HAR file or details — but I can’t do that if the support form itself is offline.
Thanks in advance,
Víctor Astete
(Futrono, Chile – Proud to be certified… if I can prove it 
)
Hello @vastete ,
Thank you for reaching out to the academy community board! I’m happy to help out with this. I would recommend downloading the certificate from your my profile tab in the academy page.
Thank you!
The Academy team
Hello, thank you for the message.
I successfully passed the exam (32/40) and received official confirmation by email.
However, the course is currently not appearing in my profile and the support links are inactive.
Has access to the certification been removed for free users? Or is there an error in the system?
I would appreciate a clear answer, as these types of situations generate confusion and mistrust.
Hi, thanks for your response.
Unfortunately, I’ve already tried downloading the certificate from the Academy > My Profile section, but the button/link is either broken or not showing up at all. I also noticed that some support links are leading to 404 pages.
Could someone from the support or technical team please check this issue? I’ve already completed the certification and would appreciate help retrieving my certificate.
Thanks again,
Victor Astete
