Can't delete Product properties from Line Items

Smart CRM & Sales Hub Tips, Tricks & Best Practices
1

I have tried a few property options for tracking a data point on Line Items, which means all properties have data on them. I want to delete the old ones.

The first property I permanently deleted did not remove from the line items Edit window. The line items still show data for that deleted field.

The second one I figured out a couple property Groups that don’t display on the Edit window.

I can’t import to clear these Line Item properties to see if that will make them delete from CRM. I also can’t bring them up in a bulk window to bulk edit the Line Item properties.

I can manually clear them, but it’s over 500 Deals I would need to update multiple line items on.

Anyone know of a quick way to force clear and/or delete PROPERTIES from existing Line Items?

2

Hi @MARTY5000,

Thanks for reaching out to the Community!

I was wondering if you happen to be using, or have used, an integration to import that data into your CRM? It might be worth checking, as this could be why those properties you’re trying to delete are still present on the other side of the integration, causing them to reappear in HubSpot. Also, when you mention that the property still shows up in the line items Edit window, are you referring to the actual data still being there, or just the field header?

Best,

Diana

3

Thank you @DianaGomez, we are only exporting data via a private app from Deals/Line Items for external reporting, not importing. I think I’ve been able to delete Deal properties since that connection.

My assumption is that it’s not removing since it has data. The first property is now gone from the product properties, I deleted after archiving, thinking that would make it go away from Line Items edit window (or not delete if values were detected).

The data shows within the field header (if previously selected on that line item), otherwise, the field header shows with empty value. I relabeled to [Defunct] and moved to this Billing section before deleting thankfully.

With data:

defunct-data.png
defunct-data.png1051×501 17.4 KB

Without data:

defunct-nodata.png
defunct-nodata.png1077×517 18.6 KB

Thanks for any additional support you can provide,

Chris

4

Hi @MARTY5000,

Thank you so much for sharing the details and the screenshot. Based on what you’ve provided, the best step forward would be to reach out to our support team. They can look into this issue and determine if it requires any backend adjustments. Since you have a paid account, I recommend opening a ticket with them. They’ll be able to dive deeper into this for you.

Thanks again!

Diana