# Cant create a user for a staff **URL:** \ **Category:** Account & Settings\ **Tags:** free\ **Created:** [December 1, 2021, 3:42am UTC](https://community.hubspot.com/t/cant-create-a-user-for-a-staff/47773 "2021-12-01T03:42:30Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Sinno](https://avatars.discourse-cdn.com/v4/letter/s/91b2a8/32.png) [@Sinno](https://community.hubspot.com/u/Sinno)\ **Post date:** [December 1, 2021, 3:42am UTC](https://community.hubspot.com/t/cant-create-a-user-for-a-staff/47773/1 "2021-12-01T03:42:30Z")
![Screenshot 2021-12-01 113607.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/8/c/8c990f7adc4bacddc657db2233390590a608e381.png) Customer service can’t help to settle this issue, I need help! Please - Staff A has an CRM account using personal email - I created an company email for her - I ask her to login to your profile to change to company email - Failed - I removed her from CRM account - Add her back with company email account - But keep getting error - I reached out to customer service (CS) - I provide the CS the staff’s company email to add back to CRM - The CS also failed to do so - I can still add other email to the CRM account - I also try to copy permission to new user - Failed again T\_T - I keep getting the following error but the particular company email only - SOS please help ![Screenshot 2021-12-01 111331.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/0/e/0e86740ac642911e87e8ddeefe92d1f2ad739aed.png) ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [December 1, 2021, 6:01am UTC](https://community.hubspot.com/t/cant-create-a-user-for-a-staff/47773/2 "2021-12-01T06:01:02Z")
Hi @Sinno, Is this email address that you’re trying to invite in use anywhere in HubSpot already, e.g. as a team email channel in a [conversations inbox](https://knowledge.hubspot.com/conversations/create-a-conversations-inbox)? That’s one reason I could see as HubSpot doesn’t allow the use of individual email addresses for team purposes and that could throw the error. Best regards ---
**Author:** ![Sinno](https://avatars.discourse-cdn.com/v4/letter/s/91b2a8/32.png) [@Sinno](https://community.hubspot.com/u/Sinno)\ **Post date:** [December 8, 2021, 11:15pm UTC](https://community.hubspot.com/t/cant-create-a-user-for-a-staff/47773/3 "2021-12-08T23:15:07Z")
- Not used in any place before, it is a newly created email address. - After I created, I did ask her change to this new email address thru her profile (this is the only place used) - But failed - That is why I removed her from the CRM account, then added her back with the new email - Still failed and things are getting worse until the CS also cannot settle. ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [December 9, 2021, 5:50am UTC](https://community.hubspot.com/t/cant-create-a-user-for-a-staff/47773/4 "2021-12-09T05:50:55Z")
Hi @Sinno, Are you experiencing the same in a different browser, on a different device or in a private/incognito tab? Have you checked whether another user could add her, to rule out that the issue is based on your roles/permissions/account? Best regards ---
**Author:** ![Sinno](https://avatars.discourse-cdn.com/v4/letter/s/91b2a8/32.png) [@Sinno](https://community.hubspot.com/u/Sinno)\ **Post date:** [December 9, 2021, 6:48am UTC](https://community.hubspot.com/t/cant-create-a-user-for-a-staff/47773/5 "2021-12-09T06:48:47Z")
I can add the user back with an incognito browser which the solution provided a user above ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [December 9, 2021, 6:50am UTC](https://community.hubspot.com/t/cant-create-a-user-for-a-staff/47773/6 "2021-12-09T06:50:12Z")
Hi @Sinno, In that case you’re likely able to solve for this permanently by clearing cookies/cache and disabling/enabling your browser extensions one by one. One of them is probably causing the issue. Best regards! ---
**Author:** ![system](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/system/32/124_2.png) [@system](https://community.hubspot.com/u/system)\ **Post date:** [December 2, 2021, 6:26am UTC](https://community.hubspot.com/t/cant-create-a-user-for-a-staff/47773/7 "2021-12-02T06:26:49Z")
Hi @Sinno , Seems like a strange issue. May be a bug. It won’t happen untill and unless the same email address is being for another user. If you have removed the user, open your HS account on a incognito tab or a different browser and then add the user. Or clear the cache, hard refresh the tab and then add the user. Hope this helps! If we were able to answer your query, kindly help the community by marking it as a solution. Thanks and Regards. ---
**Author:** ![Sinno](https://avatars.discourse-cdn.com/v4/letter/s/91b2a8/32.png) [@Sinno](https://community.hubspot.com/u/Sinno)\ **Post date:** [December 3, 2021, 1:12am UTC](https://community.hubspot.com/t/cant-create-a-user-for-a-staff/47773/8 "2021-12-03T01:12:28Z")
[@we](https://community.hubspot.com/t5/user/viewprofilepage/user-id/36716) Thank you for your solution. - Clear the cache does not work - Login on incognito tab solved the problem. Thank you again. ---
**Author:** ![system](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/system/32/124_2.png) [@system](https://community.hubspot.com/u/system)\ **Post date:** [December 3, 2021, 4:31am UTC](https://community.hubspot.com/t/cant-create-a-user-for-a-staff/47773/9 "2021-12-03T04:31:25Z")
Welcome @Sinno 🙂