I am trying to connect my meetings tool to allow for scheduling in emails that are sent. I can send emails within Hubspot, and all emails are logged that are sent/received in Outlook. But i get this error message when trying to set up meeting tool. I am on a free account
Hi @BChism,
HubSpot is showing you this error because your email address is already used for a team inbox. HubSpot interprets team email as shared inboxes, here in the meetings tool it is expecting a personal inbox.
When a meeting link is created, HubSpot establishes an integration with the associated email inbox. Inboxes can only be used either in the personal capacity or shared with a team. If that same email address is already in use for shared purposes, HubSpot won’t let you establish that single user action: creating a personal meeting link.
If you want to be able to use the meetings tool, you’d have to either replace the personal email used for the teams inbox with a shared one or change your account email address from a shared to a personal one – whichever applies.
Hope this helps!
I deleted the team. My email is my personal email, can the team part of the account be completely removed as it is not really needed?
Hi @BChism,
If you’re not using the the connected inbox, I don’t see why you couldn’t delete it. HubSpot usually lets you know whether you’re deleting something that’s still in use by another tool.
Nevertheless, I haven’t seen your portal from the inside. Before you delete anything, make sure that it’s not needed and that other users aren’t using it anymore. Only some assets in HubSpot can be restored.
Best regards!