Hi Pam, Thanks for your reply. As of yesterday, no, I did not have the option to “associate visitor” like in your screenshot and when I clicked “more” I only had an option to “disassociate” visitor, which I had clicked several times. It was all very strange. However, I have since logged out and logged back in and now all of the expected options are available. It must have been a glitch. All is well that ends well. Thanks for your help!