# Can't access the data on reports

**URL:** <https://community.hubspot.com/t/cant-access-the-data-on-reports/87006>\
**Category:** Dashboards & Reporting\
**Tags:** dashboards\
**Created:** [August 8, 2023, 11:21am UTC](https://community.hubspot.com/t/cant-access-the-data-on-reports/87006 "2023-08-08T11:21:29Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![DKhodorovskaya](https://avatars.discourse-cdn.com/v4/letter/d/a6a055/32.png) [@DKhodorovskaya](https://community.hubspot.com/u/DKhodorovskaya)\
**Post date:** [August 8, 2023, 11:21am UTC](https://community.hubspot.com/t/cant-access-the-data-on-reports/87006/1 "2023-08-08T11:21:29Z")

</div>

I’m a superadmin and dashboard owner, still for some reason I can’t access the information on dashboard.

I have 3 dashboards, 8 reports in this particular dashboard. How can I access the data? Looks like a technical bug

 ![DKhodorovskaya_0-1691493646597.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/1/148a8c38057a7c5b60fa54cd3f8d069b6aaf0445.png)

---

<div class="post-metadata">

**Author:** ![Josh](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/josh/32/17115_2.png) [@Josh](https://community.hubspot.com/u/Josh)\
**Post date:** [August 8, 2023, 12:45pm UTC](https://community.hubspot.com/t/cant-access-the-data-on-reports/87006/2 "2023-08-08T12:45:26Z")

</div>

Hi @DKhodorovskaya,

This appears to be related to your subscription type and access to these specific reports vs your portal access. Potentially these were created using a trial of Sales Pro and you no longer have Pro so they aren’t showing. Even though you have 3 dashboards available you may not have access to all reporting types.

Just something I’d check on, but it could be something else.

Josh

---

<div class="post-metadata">

**Author:** ![tverdokhlib1](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/tverdokhlib1/32/58857_2.png) [@tverdokhlib1](https://community.hubspot.com/u/tverdokhlib1)\
**Post date:** [August 8, 2023, 6:43pm UTC](https://community.hubspot.com/t/cant-access-the-data-on-reports/87006/3 "2023-08-08T18:43:33Z")

</div>

Hey @DKhodorovskaya

The reason is definitely your subscription. As I can see from the screenshot, you are having a free HubSpot subscription, right? If yes, that’s why you have no option to check the reports on the screenshot. These screenshots might have been created when you used to have a higher subscription.