# Can't access courses/certification

**URL:** <https://community.hubspot.com/t/cant-access-courses-certification/150037>\
**Category:** HubSpot Academy Support\
**Created:** [June 4, 2026, 3:40pm UTC](https://community.hubspot.com/t/cant-access-courses-certification/150037 "2026-06-04T15:40:52Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![RNicholson57](https://avatars.discourse-cdn.com/v4/letter/r/bc8723/32.png) [@RNicholson57](https://community.hubspot.com/u/RNicholson57)\
**Post date:** [June 4, 2026, 3:40pm UTC](https://community.hubspot.com/t/cant-access-courses-certification/150037/1 "2026-06-04T15:40:52Z")

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> I’m trying to access the Service Hub Software certification in HubSpot Academy. In the Academy catalog, the card appears as Service Hub Software and is labeled Certification, but when I click it, it only opens the same video page at [academy.hubspot.com/courses/hubspot-service-software](http://academy.hubspot.com/courses/hubspot-service-software). I do not see a left sidebar/course outline, lesson list, assessment, or practical exercise — just the video page.
> 
> I’ve already searched for Service Hub Software, filtered to Certifications only, and confirmed the certification appears in the catalog. I also confirmed that HubSpot’s public certifications overview lists Service Hub Software as a certification. Could you help verify whether this certification is currently misrouting to a lesson/video page or if something is missing from my Academy view?

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**Author:** ![RNicholson57](https://avatars.discourse-cdn.com/v4/letter/r/bc8723/32.png) [@RNicholson57](https://community.hubspot.com/u/RNicholson57)\
**Post date:** [June 4, 2026, 4:43pm UTC](https://community.hubspot.com/t/cant-access-courses-certification/150037/2 "2026-06-04T16:43:07Z")

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I had to make a playlist and assign it to myself