# Cannot view or print my certificate

**URL:** <https://community.hubspot.com/t/cannot-view-or-print-my-certificate/127175>\
**Category:** HubSpot Academy Support\
**Created:** [March 3, 2025, 7:46am UTC](https://community.hubspot.com/t/cannot-view-or-print-my-certificate/127175 "2025-03-03T07:46:29Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![ayanali1309](https://avatars.discourse-cdn.com/v4/letter/a/a87d85/32.png) [@ayanali1309](https://community.hubspot.com/u/ayanali1309)\
**Post date:** [March 3, 2025, 7:46am UTC](https://community.hubspot.com/t/cannot-view-or-print-my-certificate/127175/1 "2025-03-03T07:46:29Z")

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## Hello

Today I completed the SEO course and passed the certification exam, yet I cannot view the certificate. I have navigated to the right place to view it, but the certificate simply is not there, only a little square with a blue question mark inside. How can I view my certificate?

Thanks,

Susan

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**Author:** ![Berangere](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/berangere/32/220784_2.png) [@Berangere](https://community.hubspot.com/u/Berangere)\
**Post date:** [March 3, 2025, 10:34am UTC](https://community.hubspot.com/t/cannot-view-or-print-my-certificate/127175/2 "2025-03-03T10:34:22Z")

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Hi there,  
Thank you for your feedback - We’re aware of a problem preventing some users from downloading their certificates.

Our team is investigating. Can you please follow the steps indicated in this post: “[Updates on the Downloading Certificates issue on HubSpot Academy](https://community.hubspot.com/t5/HubSpot-Academy-Support/Downloading-Certificates-on-HubSpot-Academy-issue-update/m-p/1112497)”.

We’re sorry for the inconvenience.

Thank you!  
Best,  
Bérangère