# Cannot view or print my certificate

**URL:** <https://community.hubspot.com/t/cannot-view-or-print-my-certificate/127162>\
**Category:** HubSpot Academy Support\
**Created:** [March 2, 2025, 11:11pm UTC](https://community.hubspot.com/t/cannot-view-or-print-my-certificate/127162 "2025-03-02T23:11:19Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![SHewitt8](https://avatars.discourse-cdn.com/v4/letter/s/e19b73/32.png) [@SHewitt8](https://community.hubspot.com/u/SHewitt8)\
**Post date:** [March 2, 2025, 11:11pm UTC](https://community.hubspot.com/t/cannot-view-or-print-my-certificate/127162/1 "2025-03-02T23:11:19Z")

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Hello,

Yesterday I completed the SEO course and passed the certification exam, yet I cannot view the certificate. I have navigated to the right place to view it, but the certificate simply is not there, only a little square with a blue question mark inside. How can I view my certificate?

Thanks,

Susan

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**Author:** ![jnix284](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jnix284/32/29_2.png) [@jnix284](https://community.hubspot.com/u/jnix284)\
**Post date:** [March 3, 2025, 12:44am UTC](https://community.hubspot.com/t/cannot-view-or-print-my-certificate/127162/2 "2025-03-03T00:44:53Z")

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Hi @SHewitt8 this is a known issue, please [see updates here](https://community.hubspot.com/t5/HubSpot-Academy-Support/Downloading-Certificates-issue-on-HubSpot-Academy-Updates/m-p/1112497).