# Cannot Upload Images From a Specific Device **URL:** \ **Category:** Tips, Tricks & Best Practices\ **Tags:** professional\ **Created:** [September 4, 2023, 6:50pm UTC](https://community.hubspot.com/t/cannot-upload-images-from-a-specific-device/88932 "2023-09-04T18:50:08Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![AllyssaDWoodson](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/allyssadwoodson/32/58794_2.png) [@AllyssaDWoodson](https://community.hubspot.com/u/AllyssaDWoodson)\ **Post date:** [September 4, 2023, 6:50pm UTC](https://community.hubspot.com/t/cannot-upload-images-from-a-specific-device/88932/1 "2023-09-04T18:50:08Z")
For over a week now I have been unable to upload images to HubSpot from my Mac Mini M2. Working with HubSpot support, I have tried: - Clearing my cache - Using a different browser - Signing into a different HubSpot account - Uploading different images - Updating my browser and OS HubSpot is the only program I am experiencing this issue with, I can upload these files to the G Suite, Canva, Facebook, etc. I can also upload to HubSpot from a different device. Has anyone experienced this issue and resolved it? Thanks! ---
**Author:** ![Berangere](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/berangere/32/220784_2.png) [@Berangere](https://community.hubspot.com/u/Berangere)\ **Post date:** [September 5, 2023, 7:23am UTC](https://community.hubspot.com/t/cannot-upload-images-from-a-specific-device/88932/2 "2023-09-05T07:23:57Z")
Hi @AllyssaDWoodson, Thank you for reaching out to the Community! I understand that you followed this article “[Upload files to use in your HubSpot content](https://knowledge.hubspot.com/files/upload-files-to-use-in-your-hubspot-content)” but this doesn’t work on your Mac Mini M2, right? - Which error are you seeing please? - Which file type is it? Jpg? PDF? Other? - Does this happen with all file types? The more info, screenshots (without sensitive/confidential information), and details you can provide, the better the Community can assist. I found the solution from @karstenkoehler on this post “[Problems uploading files](https://community.hubspot.com/t5/CRM/Problems-uploading-files/td-p/723620)” that might help you. Hi @KOMahoney, @CrisRich and @mschnitt do you have the same issue, please? I also wanted to invite a couple of subject matter experts to this conversation [@Mike\_Eastwood](https://community.hubspot.com/t5/user/viewprofilepage/user-id/9259), @Josh and @danmoyle did you hear of this behavior on a Mac Mini, please? **If anybody else has anything to add and/or share, please feel free to join in the conversation 🙂** Thanks and have a lovely day! Best, Bérangère ---
**Author:** ![Ben\_M](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/ben_m/32/2679_2.png) [@Ben\_M](https://community.hubspot.com/u/Ben_M)\ **Post date:** [September 5, 2023, 12:33pm UTC](https://community.hubspot.com/t/cannot-upload-images-from-a-specific-device/88932/3 "2023-09-05T12:33:22Z")
This sounds very odd that even switching to different accounts and browsers is not working. I have a similar mac (mbp m2 max) and would be willing to try uploading a sample file you are having issues with to another hub to see if it’s an issue. If you are getting an error, I would suggest sharing that as that can help us. Also opening the console and sharing console errors could help from your browser. One other thing to consider is your router/firewall may be interfering with the upload. Can you try disabling firewalls temporarily to try uploads? ---
**Author:** ![danmoyle](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/danmoyle/32/91166_2.png) [@danmoyle](https://community.hubspot.com/u/danmoyle)\ **Post date:** [September 11, 2023, 9:15pm UTC](https://community.hubspot.com/t/cannot-upload-images-from-a-specific-device/88932/4 "2023-09-11T21:15:21Z")
Hi @AllyssaDWoodson and welcome to the Community! Have you found a solution? That sounds like a very odd and frustrating problem. Hopefully you’re good to go. If not, let me know (tag me) and I’ll see if one of our developers has an idea.