Even I want to change my name did the same procedure you mentioned here but it didn’t work
Hi @Harim and welcome, we are so glad to have you on the HubSpot Community!
Thanks so much for checking the troubleshooting steps first, that’s great!
When looking internally, I can see “Harim malik”. Is that the name you’d like to have on the certificate?
Can you please share the name of the certification and I’ll be glad to look into this for you.
Thanks,
Bérangère