# Cannot transfer certification to new account

**URL:** <https://community.hubspot.com/t/cannot-transfer-certification-to-new-account/76118>\
**Category:** HubSpot Academy Support\
**Created:** [February 28, 2023, 6:01am UTC](https://community.hubspot.com/t/cannot-transfer-certification-to-new-account/76118 "2023-02-28T06:01:02Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![sabirbux](https://avatars.discourse-cdn.com/v4/letter/s/ad7895/32.png) [@sabirbux](https://community.hubspot.com/u/sabirbux)\
**Post date:** [February 28, 2023, 6:01am UTC](https://community.hubspot.com/t/cannot-transfer-certification-to-new-account/76118/1 "2023-02-28T06:01:02Z")

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Hello,

I’m trying to move my certifications to company email from my personal email. I followed all the necessary steps in the guide for the certification transfer but I am not getting the email confirmation.

Can anyone help please?

Thanks!

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**Author:** ![APernell](https://avatars.discourse-cdn.com/v4/letter/a/b9e5f3/32.png) [@APernell](https://community.hubspot.com/u/APernell)\
**Post date:** [February 28, 2023, 4:28pm UTC](https://community.hubspot.com/t/cannot-transfer-certification-to-new-account/76118/2 "2023-02-28T16:28:40Z")

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Hello @sabirbux ,

Thank you for reaching out to the academy community page! I’m happy to help out with this. Can you personal message me your two emails and I will transfer the certificates?

Thank you!

Anissa

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**Author:** ![sabirbux](https://avatars.discourse-cdn.com/v4/letter/s/ad7895/32.png) [@sabirbux](https://community.hubspot.com/u/sabirbux)\
**Post date:** [February 28, 2023, 5:55pm UTC](https://community.hubspot.com/t/cannot-transfer-certification-to-new-account/76118/3 "2023-02-28T17:55:42Z")

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Hi Anissa,

I sent you a message with my two emails.

Thank you so much!

Sabir