# Cannot successfully import csv excel file that does not contain unique identifiers

**URL:** <https://community.hubspot.com/t/cannot-successfully-import-csv-excel-file-that-does-not-contain-unique-identifiers/40973>\
**Category:** CRM\
**Tags:** starter\
**Created:** [July 19, 2021, 10:49pm UTC](https://community.hubspot.com/t/cannot-successfully-import-csv-excel-file-that-does-not-contain-unique-identifiers/40973 "2021-07-19T22:49:39Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![joelfitzBODY](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/joelfitzbody/32/57633_2.png) [@joelfitzBODY](https://community.hubspot.com/u/joelfitzBODY)\
**Post date:** [July 19, 2021, 10:49pm UTC](https://community.hubspot.com/t/cannot-successfully-import-csv-excel-file-that-does-not-contain-unique-identifiers/40973/1 "2021-07-19T22:49:39Z")

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Hi Karsten,

I have chatted with several CSRs from Hubspot and they cannot help me. They refer me to the user guides but I find them limited at best. They do not specifically describe the selections to chooses in the step by step process, especiall when matching and checking-off the final drop downs.

How does one import a file with contact name, company name, tel#, address when you do not have an email address nor a company url?

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [July 20, 2021, 4:06am UTC](https://community.hubspot.com/t/cannot-successfully-import-csv-excel-file-that-does-not-contain-unique-identifiers/40973/2 "2021-07-20T04:06:30Z")

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Hi @joelfitzBODY,

Could you specify which issue exactly you’re running into? As you can see below, HubSpot let’s you proceed even without an email address or company domain name:

 ![](https://d2qpr2jzcazej7.cloudfront.net/original/3X/f/6/f64998f4eacf34a9a8c072bbf36a17a70657dd28.png)

(Fictional data.)

If you want to create both contacts and company records from one import, you can either work with two files [as described an earlier post of mine here](https://community.hubspot.com/t5/CRM/Importing-database-companies-and-contacts/m-p/428061/highlight/true#M126243). Alternatively, you would import one file with multiple objects. Without email address and company domain name, again HubSpot would let you pass, see the below screenshot:

 ![](https://d2qpr2jzcazej7.cloudfront.net/original/3X/2/1/21561de1de19d8d0b1932e15e57a2a23b3b24896.png)

If that’s not it, could you provide more details about your problem?

[@jennysowyrda](https://community.hubspot.com/t5/user/viewprofilepage/user-id/3685) would you move this thread to its correct place? Thank you 🙂

Best regards!