# Cannot see my properties via API **URL:** \ **Category:** APIs & Integrations\ **Tags:** developer-tools\ **Created:** [January 7, 2024, 4:19pm UTC](https://community.hubspot.com/t/cannot-see-my-properties-via-api/97275 "2024-01-07T16:19:08Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Bach](https://avatars.discourse-cdn.com/v4/letter/b/c89c15/32.png) [@Bach](https://community.hubspot.com/u/Bach)\ **Post date:** [January 7, 2024, 4:19pm UTC](https://community.hubspot.com/t/cannot-see-my-properties-via-api/97275/1 "2024-01-07T16:19:08Z")
Hi guys, I have my own properties, but I cannot see it when I try to read all properties before updating it. Can anyone help me to fetch and update it? My property in crm: ![Bach_0-1704644708100.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/8/5/8550f59a55904426f9d194af9805ce93274d1c6d.png) My response via API does not include “tools”: ![Bach_1-1704644512702.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/f/8/f8727f8ac2111d461f40c0e204417940b0253e9f.png) ---
**Author:** ![jnix284](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jnix284/32/29_2.png) [@jnix284](https://community.hubspot.com/u/jnix284)\ **Post date:** [January 7, 2024, 8:48pm UTC](https://community.hubspot.com/t/cannot-see-my-properties-via-api/97275/2 "2024-01-07T20:48:16Z")
@Bach looking at the screenshots, the property in HubSpot is called “Tool” but you’re searching for “Tools” - can you confirm that there are also no results without the “s”? ---
**Author:** ![Bach](https://avatars.discourse-cdn.com/v4/letter/b/c89c15/32.png) [@Bach](https://community.hubspot.com/u/Bach)\ **Post date:** [January 8, 2024, 7:40am UTC](https://community.hubspot.com/t/cannot-see-my-properties-via-api/97275/3 "2024-01-08T07:40:57Z")
Hi @Jnix284 , there are no results for both “Tool” and “Tools”. Thank you for your answer. ---
**Author:** ![jnix284](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jnix284/32/29_2.png) [@jnix284](https://community.hubspot.com/u/jnix284)\ **Post date:** [January 8, 2024, 10:38pm UTC](https://community.hubspot.com/t/cannot-see-my-properties-via-api/97275/4 "2024-01-08T22:38:58Z")
@Bach did you [follow the steps to POST the request for your unique property first](https://developers.hubspot.com/docs/api/crm/properties#create-unique-identifier-properties)? You’d need to create the unique ID property in your API before you can use it to retrieve the value from specific records using the GET. ---
**Author:** ![Bach](https://avatars.discourse-cdn.com/v4/letter/b/c89c15/32.png) [@Bach](https://community.hubspot.com/u/Bach)\ **Post date:** [January 9, 2024, 5:25am UTC](https://community.hubspot.com/t/cannot-see-my-properties-via-api/97275/5 "2024-01-09T05:25:14Z")
The property already exists so I don’t need to create another one. The problem is that API “/crm/v3/properties/tickets” only responds the properties that are created by HubSpot, the properties that I create are skipped. ![Bach_0-1704777826164.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/4/4423ed58658e4a7684216c1c84fc360aabd9c4f0.png) ![Bach_1-1704777851586.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/5/5714382014a7552f00cddef7ddaa628102467376.png) Do you have any other idea? Thank you! ---
**Author:** ![jnix284](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jnix284/32/29_2.png) [@jnix284](https://community.hubspot.com/u/jnix284)\ **Post date:** [January 9, 2024, 3:05pm UTC](https://community.hubspot.com/t/cannot-see-my-properties-via-api/97275/6 "2024-01-09T15:05:24Z")
@Bach did you review the link provided about accessing custom properties via the API? It looks like you’ve only created the field in HubSpot and not the API. Perhaps [@Shadab\_Khan](https://community.hubspot.com/t5/user/viewprofilepage/user-id/513582) can offer further guidance here (I’m just getting started with learning how to use the API myself) ---
**Author:** ![Jaycee\_Lewis](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jaycee_lewis/32/61352_2.png) [@Jaycee\_Lewis](https://community.hubspot.com/u/Jaycee_Lewis)\ **Post date:** [January 11, 2024, 10:46pm UTC](https://community.hubspot.com/t/cannot-see-my-properties-via-api/97275/7 "2024-01-11T22:46:09Z")
Hey, @Bach 👋 I hope you got this resolved. If not, I recreated your custom Ticket property in my test portal and made the same request as you using Postman. I found both the “new” custom property and other custom properties I’ve created in the past. My steps: - Created a custom Ticket property called Tools ![CleanShot 2024-01-11 at 15.23.18.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/4/458b7d6d2ec85998d9c22c4ed67a33755deb2997.png) - Made a request to the Properties API ![CleanShot 2024-01-11 at 15.23.00.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/2/1/21264893d3401621bb02f30a8166dfc8ad673d4f.png) - Cat circus booking is another custom property I created previously. It came back in the response as well ![CleanShot 2024-01-11 at 15.43.04.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/a/9/a963db4da081eebc8c26a2ddf11c51c6edfe1b69.png) Best, Jaycee PS — Thank you very much @Jnix284 for trying to help! ---
**Author:** ![jnix284](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jnix284/32/29_2.png) [@jnix284](https://community.hubspot.com/u/jnix284)\ **Post date:** [January 11, 2024, 10:57pm UTC](https://community.hubspot.com/t/cannot-see-my-properties-via-api/97275/8 "2024-01-11T22:57:47Z")
[@Jaycee\_Lewis](https://community.hubspot.com/t5/user/viewprofilepage/user-id/127074) thanks for sharing your steps, I’m still learning how to use the API and this was really helpful. I was also able to recreate with your steps. ---
**Author:** ![Bach](https://avatars.discourse-cdn.com/v4/letter/b/c89c15/32.png) [@Bach](https://community.hubspot.com/u/Bach)\ **Post date:** [January 12, 2024, 4:55am UTC](https://community.hubspot.com/t/cannot-see-my-properties-via-api/97275/9 "2024-01-12T04:55:55Z")
Thank you so much [@Jaycee\_Lewis](https://community.hubspot.com/t5/user/viewprofilepage/user-id/127074) and @Jnix284