# Cannot save notes

**URL:** <https://community.hubspot.com/t/cannot-save-notes/132603>\
**Category:** Tips, Tricks & Best Practices\
**Tags:** professional\
**Created:** [May 13, 2025, 10:47am UTC](https://community.hubspot.com/t/cannot-save-notes/132603 "2025-05-13T10:47:21Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![FelixC](https://avatars.discourse-cdn.com/v4/letter/f/ed8c4c/32.png) [@FelixC](https://community.hubspot.com/u/FelixC)\
**Post date:** [May 13, 2025, 10:47am UTC](https://community.hubspot.com/t/cannot-save-notes/132603/1 "2025-05-13T10:47:21Z")

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Mobile app android

Create a notes in the contact but fail to save. With error??

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [May 13, 2025, 10:50am UTC](https://community.hubspot.com/t/cannot-save-notes/132603/2 "2025-05-13T10:50:57Z")

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Hi @FelixC,

Have you completed these basic troubleshooting steps? [Troubleshoot the HubSpot mobile app](https://knowledge.hubspot.com/account-management/troubleshoot-hubspot-mobile-app)

Can you confirm that you’re able to log notes via the web app?

Which error exactly are you seeing, can you please share a screenshot?

Best regards

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**Author:** ![Nhal](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/nhal/32/206123_2.png) [@Nhal](https://community.hubspot.com/u/Nhal)\
**Post date:** [June 24, 2025, 2:39pm UTC](https://community.hubspot.com/t/cannot-save-notes/132603/3 "2025-06-24T14:39:21Z")

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Ugh, I’ve run into that too! Super annoying when a note just won’t save, and the error gives you nothing useful. Quick check: Are you logging the note from the web app, mobile, or through an integration?

Easiest way to test if it’s UI-related: open the contact in the HubSpot web app, click “Add Note,” type something simple like “test,” and hit Save. If it fails again, grab the exact error (or screenshot), and check the browser console (right-click \> Inspect \> Console tab) for red flags. One time I found out it was a browser extension messing things up.

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**Author:** ![FelixC](https://avatars.discourse-cdn.com/v4/letter/f/ed8c4c/32.png) [@FelixC](https://community.hubspot.com/u/FelixC)\
**Post date:** [June 24, 2025, 3:10pm UTC](https://community.hubspot.com/t/cannot-save-notes/132603/4 "2025-06-24T15:10:29Z")

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I had this issue only in mobile app, no issue on web app.  
Then I uninstall the mobile app, and reinstall again, finally the notes can  
be saved in mobile app now.