Greetings!
Yesterday, I tried to add a new user to my HubSpot team, but she did not receive the e-mail. I thought I would just delete her account and re-add her, but apparently I did a bad thing. Now any time I try to add her, I get this message:
But she is not in the system now whatsoever. She tried entering her email at Log In and hitting “Forgot password” but gets the error message “password resent isn’t available”. So she’s like a HubSpot ghost - any thoughts here? Thanks for any help!!
Do you mind sending along screenshots of what is happening after you hit the next button? The message you sent along is showing that HubSpot recognizes that this user was a user at a previous point in time, but should not prevent you from adding her as a user in your portal.
If the user is added to the portal and not getting the welcome emails and the reset password isn’t working, the issue may be the user’s email address bouncing on the back end.
If can send along the user’s email address (either here or through a private message), I can confirm if the email address is bouncing on the back end.
Thank you,
Jenny
Hi @jennysowyrda! Thanks for your response, I really appreciate your time! I ended up calling and someone from HubSpot had to manually add the new user. I am not entirely sure what the problem was, but she had to delete this new teammate from HubSpot and re-add her. I didn’t actually try hitting “Next” - that may have been the easiest solution ever that I missed… Either way, consider it solved!
Hi @valcivar
Can you follow the steps in this article? This message should not prevent you from adding the user, and if you are encountering an error message at any point or if the user is experiencing issues after you add them, please let me know so I can advise on next steps.
Thank you,
Jenny
