# Cannot open or create marketing email

**URL:** <https://community.hubspot.com/t/cannot-open-or-create-marketing-email/78268>\
**Category:** Email Marketing Tool\
**Tags:** free\
**Created:** [March 29, 2023, 11:43am UTC](https://community.hubspot.com/t/cannot-open-or-create-marketing-email/78268 "2023-03-29T11:43:11Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![AngryAustrian](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/angryaustrian/32/31639_2.png) [@AngryAustrian](https://community.hubspot.com/u/AngryAustrian)\
**Post date:** [March 29, 2023, 11:43am UTC](https://community.hubspot.com/t/cannot-open-or-create-marketing-email/78268/1 "2023-03-29T11:43:11Z")

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Hi,

Just tried to create a marketing email and this seems to be down/broken. I also tried to clone an old email with the same result, just blank.

is there a problem?

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<div class="post-metadata">

**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [March 29, 2023, 11:50am UTC](https://community.hubspot.com/t/cannot-open-or-create-marketing-email/78268/2 "2023-03-29T11:50:17Z")

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Hi @AngryAustrian,

Could you please share a screenshot of what you’re experiencing?

Best regards

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<div class="post-metadata">

**Author:** ![AngryAustrian](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/angryaustrian/32/31639_2.png) [@AngryAustrian](https://community.hubspot.com/u/AngryAustrian)\
**Post date:** [March 29, 2023, 12:25pm UTC](https://community.hubspot.com/t/cannot-open-or-create-marketing-email/78268/3 "2023-03-29T12:25:14Z")

</div>

See post in main thread.

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<div class="post-metadata">

**Author:** ![AngryAustrian](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/angryaustrian/32/31639_2.png) [@AngryAustrian](https://community.hubspot.com/u/AngryAustrian)\
**Post date:** [March 29, 2023, 12:06pm UTC](https://community.hubspot.com/t/cannot-open-or-create-marketing-email/78268/4 "2023-03-29T12:06:35Z")

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Sure, here is the screenshot from Safari and Chrome. I am using Mac.

 ![Screenshot 2023-03-29 at 14.03.02.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/3/6/36ce35c4000218073b091823176ce428341a334f.png)

 ![Screenshot 2023-03-29 at 14.02.46.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/d/f/df78ac91070c16352e43d9dcf2569643ff074bc7.png)

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<div class="post-metadata">

**Author:** ![FNazari](https://avatars.discourse-cdn.com/v4/letter/f/d07c76/32.png) [@FNazari](https://community.hubspot.com/u/FNazari)\
**Post date:** [March 29, 2023, 6:06pm UTC](https://community.hubspot.com/t/cannot-open-or-create-marketing-email/78268/5 "2023-03-29T18:06:14Z")

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If you are having trouble opening or creating a marketing email, there are several things you can try to troubleshoot the issue:

1. Check your internet connection: Make sure that your internet connection is stable and working properly. A weak or unreliable connection may prevent you from accessing your email or creating new messages.
2. Clear your browser cache: Clearing your browser cache can help to resolve issues with email access and other web-based applications. Try clearing your cache and then reloading your email page.
3. Disable any browser extensions: Certain browser extensions can interfere with the functionality of email clients. Try disabling any extensions that may be causing issues and then reload your email page.
4. Check your email settings: Ensure that your email settings are configured correctly and that your email account is set up properly.
5. Try a different browser: If the issue persists, try accessing your email using a different browser to see if the problem is specific to one particular browser.
6. Contact your email service provider: If none of these solutions work, contact your email service provider’s customer support for further assistance. They may be able to help you identify the root cause of the issue and provide a solution. For more information [visit here](https://mt-hunter1.com/)