# Cannot open an invoice

**URL:** <https://community.hubspot.com/t/cannot-open-an-invoice/121623>\
**Category:** Commerce Tools\
**Tags:** payments-links\
**Created:** [November 29, 2024, 10:40am UTC](https://community.hubspot.com/t/cannot-open-an-invoice/121623 "2024-11-29T10:40:38Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![aea](https://avatars.discourse-cdn.com/v4/letter/a/e56c9b/32.png) [@aea](https://community.hubspot.com/u/aea)\
**Post date:** [November 29, 2024, 10:40am UTC](https://community.hubspot.com/t/cannot-open-an-invoice/121623/1 "2024-11-29T10:40:38Z")

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We are using hubspot for quite some time now and we have one invoice that we can’t open. It also apparently wasn’t sent to the customer when it was supposed to.

When clicking on “Download invoice” this message is displayed:

![Screenshot 2024-11-29 at 11.39.37.png](https://d2qpr2jzcazej7.cloudfront.net/optimized/3X/6/1/61c5029bc4104cb44ec5fa0838455ea8fe572a14_2_690x78.png)

When clicking on view invoice a 404 shows up.

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**Author:** ![Gaurav\_Aggarwal](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/gaurav_aggarwal/32/26578_2.png) [@Gaurav\_Aggarwal](https://community.hubspot.com/u/Gaurav_Aggarwal)\
**Post date:** [November 29, 2024, 1:42pm UTC](https://community.hubspot.com/t/cannot-open-an-invoice/121623/2 "2024-11-29T13:42:06Z")

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Hey @aea

Here are the steps to troubleshoot the issue with the invoice that you cannot open in HubSpot:

1. Check Invoice Status
2. Verify Invoice URL
3. Clear Cache and Cookies

If the problem continues, consider reaching out to HubSpot Support for further assistance.

For more detailed steps, you can visit the HubSpot knowledge base on troubleshooting invoice-related issues[here](https://knowledge.hubspot.com/integrations/troubleshoot-the-quickbooks-online-data-sync-integration) .

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**Author:** ![aea](https://avatars.discourse-cdn.com/v4/letter/a/e56c9b/32.png) [@aea](https://community.hubspot.com/u/aea)\
**Post date:** [November 29, 2024, 1:46pm UTC](https://community.hubspot.com/t/cannot-open-an-invoice/121623/3 "2024-11-29T13:46:55Z")

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Hi [@Gaurav\_Aggarwal](https://community.hubspot.com/t5/user/viewprofilepage/user-id/781425)

Thank you for your reply. I already tried all of this. I also tried reaching out to support, but they said I should ask here.

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**Author:** ![Gaurav\_Aggarwal](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/gaurav_aggarwal/32/26578_2.png) [@Gaurav\_Aggarwal](https://community.hubspot.com/u/Gaurav_Aggarwal)\
**Post date:** [November 29, 2024, 1:55pm UTC](https://community.hubspot.com/t/cannot-open-an-invoice/121623/4 "2024-11-29T13:55:49Z")

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@aea

It is difficult to understand the issue here would it be possible for you to connect on a quick call with me?

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**Author:** ![aea](https://avatars.discourse-cdn.com/v4/letter/a/e56c9b/32.png) [@aea](https://community.hubspot.com/u/aea)\
**Post date:** [November 29, 2024, 4:42pm UTC](https://community.hubspot.com/t/cannot-open-an-invoice/121623/5 "2024-11-29T16:42:09Z")

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I turned off online payment, now I am able to edit and view the invoice and it was sent out to our customer.