# Cannot Login as other user **URL:** \ **Category:** Tips, Tricks & Best Practices\ **Created:** [January 10, 2023, 3:11pm UTC](https://community.hubspot.com/t/cannot-login-as-other-user/72552 "2023-01-10T15:11:16Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![LWest8](https://avatars.discourse-cdn.com/v4/letter/l/9de053/32.png) [@LWest8](https://community.hubspot.com/u/LWest8)\ **Post date:** [January 10, 2023, 3:11pm UTC](https://community.hubspot.com/t/cannot-login-as-other-user/72552/1 "2023-01-10T15:11:16Z")
Hi, I am a new Super Admin. I am trying to log in as a user to do some pen testing. However, when I click actions on the user I want to login as. The option for login as that user is not showing. Can anyone help please. 😄 ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [January 10, 2023, 3:14pm UTC](https://community.hubspot.com/t/cannot-login-as-other-user/72552/2 "2023-01-10T15:14:45Z")
Hi @LWest8, There are a few requirements for this to work: - You’re in an Enterprise portal. - Two-factor authenitcation is enabled. - You’re not attempting to log in as another user who has [_super admin_](https://knowledge.hubspot.com/settings/hubspot-user-permissions-guide#super-admin) or _[Modify billing & change name on contract](https://knowledge.hubspot.com/settings/hubspot-user-permissions-guide#account-access)_ permissions. (see here: [Log in as another HubSpot user](https://knowledge.hubspot.com/settings/log-in-as-another-hubspot-user)) Can you confirm all of the above criteria are met? Best regards! ---
**Author:** ![LWest8](https://avatars.discourse-cdn.com/v4/letter/l/9de053/32.png) [@LWest8](https://community.hubspot.com/u/LWest8)\ **Post date:** [January 10, 2023, 3:17pm UTC](https://community.hubspot.com/t/cannot-login-as-other-user/72552/3 "2023-01-10T15:17:25Z")
Hi, Can you confirm how I would check I am in an enterprise portal please. All the others are confirmed. Thanks ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [January 10, 2023, 3:18pm UTC](https://community.hubspot.com/t/cannot-login-as-other-user/72552/4 "2023-01-10T15:18:57Z")
Hi @LWest8, This is how you can check with subscription level you’re on: [Manage your HubSpot subscription](https://knowledge.hubspot.com/contacts/where-can-i-find-my-subscription-and-contacts-or-email-send-limit-information-in-hubspot) Best regards ---
**Author:** ![mdidomenico](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/mdidomenico/32/199412_2.png) [@mdidomenico](https://community.hubspot.com/u/mdidomenico)\ **Post date:** [August 3, 2023, 1:40pm UTC](https://community.hubspot.com/t/cannot-login-as-other-user/72552/5 "2023-08-03T13:40:59Z")
It’s crazy that you must have an Enterprise Level account just to log in as one of your users. That’s a money grab HubSpot. Very disappointed. 😡 ---
**Author:** ![ZotBot](https://avatars.discourse-cdn.com/v4/letter/z/3da27b/32.png) [@ZotBot](https://community.hubspot.com/u/ZotBot)\ **Post date:** [December 4, 2023, 2:24pm UTC](https://community.hubspot.com/t/cannot-login-as-other-user/72552/6 "2023-12-04T14:24:17Z")
No commnet from Hubspot? I can’t log in as another user to try and troubleshoot an issue unless I am paying way more for this? Really makes me want to switch over. Pathetic! I am finding so many things wrong here… not pleased at all. ---
**Author:** ![MTejeda0](https://avatars.discourse-cdn.com/v4/letter/m/f475e1/32.png) [@MTejeda0](https://community.hubspot.com/u/MTejeda0)\ **Post date:** [July 3, 2025, 8:04pm UTC](https://community.hubspot.com/t/cannot-login-as-other-user/72552/7 "2025-07-03T20:04:35Z")
Everything they do is a money grab. I signed up a week ago and already am regretting it.