Cannot limit contacts from HubSpot to Google Contacts

I am trying to limit the sync of HubSpot contacts to Google Contacts for only the contacts I own in HS. However, when filtered to limit, the sync will not work. I am finding I cannot limit by any measure from HS->Google Contacts sync. I have toggle match on email on/off, and have tried bi-lateral sync with only updating HS with Google Contact info. HS is the master for duplicate resolution. Is any one else running into this and/or found a resolution?

Hello @RStillwell,

Welcome to the Community!

To start, I’d like to include our setup guide here: Connect HubSpot and Google Contacts
This goes over some of the limitations with custom mappings, which could be a great starting point to looking into any errors. If you were to look into an example record that isn’t syncing as expected are you seeing any errors when doing so?
In the meantime, I’d like to tag in some of our Top Contributors to see if they have any experience with this!

Hey @RubenBurdin, @SteveHTM, @SanjayKumar -- Do you have any suggestions for @RStillwell on where they can begin troubleshooting their Google Contacts integration?

Thanks!

Sam, Community Manager

There should be a filter section within the integration itself for deciding what syncs with the google contact sync. If you only ever want your contacts to sync in this integration, you should update the filter to only add contact you are the contact owners for. Here is a link to the knowledgebase to better walk through this process: Google Contact Integration

Thank you for the response. Unfortunately, this is exactly what is not working. I get an error anytime I try to filter/limit by any criteria actually, not just by contact owner.

@RStillwell

Are you able to reach out to HubSpot support, they will be able to support you through finding what the exact error you are receiving and trouble shooting the error.

PS. I don’t want to be the one to tell you to clear your cookies and your cache :joy:

Fair :joy:. But I will give it a try at my next opportunity and see what happens!