# Cannot find my profile

**URL:** <https://community.hubspot.com/t/cannot-find-my-profile/53708>\
**Category:** Data Hub\
**Created:** [March 23, 2022, 7:25pm UTC](https://community.hubspot.com/t/cannot-find-my-profile/53708 "2022-03-23T19:25:32Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![RSalisbury](https://avatars.discourse-cdn.com/v4/letter/r/e9bcb4/32.png) [@RSalisbury](https://community.hubspot.com/u/RSalisbury)\
**Post date:** [March 23, 2022, 7:25pm UTC](https://community.hubspot.com/t/cannot-find-my-profile/53708/1 "2022-03-23T19:25:32Z")

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Hello,

I recently logged into my HubSpot for the first time in probably over 6 months. I have my hub ID but it is not showing up in my account and unsure how to locate it now. I had lots of information on there and really hoping it is not lost.  
Any help would be great! Thank you in advance 🙂

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [March 23, 2022, 8:38pm UTC](https://community.hubspot.com/t/cannot-find-my-profile/53708/2 "2022-03-23T20:38:15Z")

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Hi @RSalisbury,

Free HubSpot accounts are deactivated after 120 days of inactivity. You can request the recovery of your portal by submitting the form at the end of this page: [Recover your inactive HubSpot account](https://knowledge.hubspot.com/account/recover-your-inactive-hubspot-account)

Best regards!