Cannot Find "LinkedIn URL" Property in Contact Columns

[NZhang]

I obtained contact-related properties through the API https://api.hubapi.com/crm/v3/properties/contacts, and one of the properties is as follows:

{
 "updatedAt": "2024-07-25T19:05:54.447Z",
 "createdAt": "2024-07-25T19:05:54.447Z",
 "name": "hs_linkedin_url",
 "label": "LinkedIn URL",
 "type": "string",
 "fieldType": "text",
 "description": "The URL of the contact's LinkedIn page.",
 "groupName": "socialmediainformation",
 "options": [],
 "displayOrder": -1,
 "calculated": false,
 "externalOptions": false,
 "hasUniqueValue": false,
 "hidden": false,
 "hubspotDefined": true,
 "modificationMetadata": {
 "archivable": true,
 "readOnlyDefinition": false,
 "readOnlyValue": false
 },
 "formField": false,
 "dataSensitivity": "non_sensitive"
}

However, I cannot find this property in the contact columns in HubSpot. It can be seen that its groupName is “socialmediainformation”, but I also cannot find where to view “socialmediainformation”. Can anyone help me with this?

[kennedyp]

Hi @NZhang! Welcome to the Community-- happy to have you here

I understand you are using the Properties API to get a list of all Contact properties, but the “LinkedIn URL” property is not showing up in your column options in the CRM. Thank you for including the call response and screenshot. I do see that the response reads “archivable”: true. When that query parameter is set to true, the API will return only results that have been archived.

I recommend checking if this property is in your Archived Properties:

• In your HubSpot account, click the settings icon in the top navigation bar.
• In the left sidebar menu, navigate to Properties.
• Set the Select an object dropdown menu to Contacts
• Click the Archived Properties tab.

From there, you can restore it as described in this Knowledge Base article.
Hope this helps!

Best,
Kennedy

[NZhang]

Thank you for your response and guidance! I followed your instructions to check the Archived Properties in my HubSpot account, but I couldn’t find the “LinkedIn URL” property there. Additionally, the API response does not include any properties marked as archived.

Do you have any other suggestions or ideas on how I might be able to locate this property?

Thank you for your assistance!

[kennedyp]

Thanks for checking the Archived properties and attaching those screenshots @NZhang! Maybe some of our subject matter experts can provide some insight into locating this property -- @Teun, @SteveHTM any information or guidance y’all can provide to find this field?

Best,
Kennedy

[SteveHTM]

@NZhang - Interesting one! I see properties like this in some of my instances lableed as “social media information” and with pop-up help as follows:

I’m suspecting that the properties are created when you link a social media account in marketing - but this is only a suspicion right now.

Company LinkedIn properties seem to be availabe more generally.

Steve